Student Graduation & Certification Support Specialist

MANCOSA; Durban; On-site; ZAR 180,000 - 280,000; Full time

Job summary

MANCOSA in Durban invites applications for the Graduation and Certification Student Support Administrator role. You will monitor, resolve and facilitate graduation processes, maintain accurate student records, and ensure timely communication with students, academic departments and support services to achieve high student satisfaction.

The role covers handling queries across platforms, coordinating graduation ceremonies, and performing routine administration of the department.

Qualifications

• Minimum 1 year experience in administration.
• Minimum 2 years experience in a customer service-related environment.
• Attention to detail on all student communication.

Responsibilities

• Respond to student queries using platforms relating to graduation and academic administration.
• Provide accurate and timely information through email, telephone and face-to-face interactions.
• Investigate and resolve student queries in collaboration with relevant departments.
• Maintain a professional and student-centred approach, especially during peak graduation periods.
• Ensure effective follow-up and closure of queries.
• Support students during graduation ceremonies.
• Perform the administration of the department and assist with all graduation processes.
• Assist with coordination and logistics of graduation ceremonies.
• Maintain records tracking and filing.

Skills

Customer service

Attention to detail

Communication

MS Office

Teamwork

Independent work

Job description

MANCOSA in Durban invites applications for the Graduation and Certification Student Support Administrator role. You will monitor, resolve and facilitate graduation processes, maintain accurate student records, and ensure timely communication with students, academic departments and support services to achieve high student satisfaction.

The role covers handling queries across platforms, coordinating graduation ceremonies, and performing routine administration of the department.