Graduate Network Support Engineer (CISCO, CCNA)

Spane4all; Cape Town; On-site; ZAR 400,000 - 560,000; Full time

Job summary

1Nebula is a next-generation SaaS technology business focused on cloud and technology expense management. We hire amazing people from across South Africa to build a diverse team, called N48Xers.

The role involves managing incidents, handling change controls, and preparing client reports to support service delivery. Key responsibilities include incident resolution, change control, communicating failures to the IT management Forum, and providing input at client meetings and steering committees.

Qualifications

• Requires a relevant degree and ICT certification in telecommunications technologies.
• CCNA certification is essential.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Manage incidents and service requests by resolving, investigating and escalating to stakeholders as required.
• Execute change control activities as required.
• Ensure all failures are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and client operational meetings.
• Compile and prepare various reports or inputs for the client.
• Attend to the programming of systems.
• Attend operational meetings to provide technical input.

Skills

MS Office Suite

Incident management

Change control

Technical reporting

CCNA certification

Education

Relevant degree

ICT certification in telecommunications technologies

CCNA certification

Tools

MS Office Suite

Job description

1Nebula is a next-generation SaaS technology business focused on cloud and technology expense management. We hire amazing people from across South Africa to build a diverse team, called N48Xers.

The role involves managing incidents, handling change controls, and preparing client reports to support service delivery. Key responsibilities include incident resolution, change control, communicating failures to the IT management Forum, and providing input at client meetings and steering committees.