Job: Graduate Technical Support Specialis

Company : 1Nebula; Cape Town; On-site; ZAR 400,000 - 560,000; Full time

Job summary

1Nebula is a next-generation SaaS technology business focused on cloud and technology expense management. We hire amazing people from across South Africa to build a diverse team, called N48Xers.

The role involves managing incidents, handling change controls, and preparing client reports to support service delivery. Key responsibilities include incident resolution, change control, communicating failures to the IT management Forum, and providing input at client meetings and steering committees.

Qualifications

• Requires a relevant degree and ICT certification in telecommunications technologies.
• CCNA certification is essential.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Manage incidents and service requests by resolving, investigating and escalating to stakeholders as required.
• Execute change control activities as required.
• Ensure all failures are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and client operational meetings.
• Compile and prepare various reports or inputs for the client.
• Attend to the programming of systems.
• Attend operational meetings to provide technical input.

Skills

MS Office Suite

Incident management

Change control

Technical reporting

CCNA certification

Education

Relevant degree

ICT certification in telecommunications technologies

CCNA certification

Tools

MS Office Suite

Job description

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Responsibilities

• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required
• Effect any change control activities which may be required
• Ensure that all failures, as required by the client, are communicated to the IT management Forum
• Provide input to Steercom, change control, project and any other operational meetings with the client
• Compile and prepare various reports or inputs thereto, as required by the client
• Attend to the programming of systems
• Attend operational meetings for the purposes of providing technical or subject matter specific input

Qualifications

• Relevant degree and an ICT certification in any of the telecommunications technologies
• CISCO Certifications are essential
• Proficient with MS Office Suite (Excel, Word and PowerPoint)
• Technical knowledge:CCNA - Basic Cisco Networking (WAN & LAN)