Global Training Director- BFSI (735)

Teleperformance; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Teleperformance is seeking a Global Training Director to define and lead the global L&D strategy for BFSI processes across geographies. The role focuses on standardization, scalability, and innovation in training design, delivery, and governance.

The position requires strong BFSI domain expertise, leadership development experience, and mastery of digital learning technologies to enable operational excellence and client satisfaction.

Qualifications

• Graduate or postgraduate in Business, HR, Education, or related field.
• 10+ years in Learning & Development with at least 5 years in global leadership.
• Proven BFSI processes experience within a BPO environment.
• Strong background in curriculum design and digital learning technologies.
• Experience managing large-scale training programs and global teams.
• Expertise in BFSI regulatory frameworks and compliance.
• Proficiency with LMS platforms, e-learning tools, and analytics.
• Strong analytical skills to measure training effectiveness and ROI.

Responsibilities

• Set the global L&D strategy and framework across regions.
• Align programs with business priorities and client requirements.
• Develop curriculum for technical BFSI content and soft skills.
• Oversee vendor management and global partnerships for content.
• Ensure compliance with regulatory standards and labor laws.
• Build L&D Centre of Excellence and leverage digital platforms.
• Drive data-driven decisions to improve ROI and speed-to-competency.
• Lead cross-cultural teams and mentor internal staff.

Skills

L&D strategy

BFSI domain knowledge

Curriculum design

Digital learning technologies

Leadership development

Analytics & ROI

LMS platforms

E-learning tools

Education

Graduate/Postgraduate in Business/HR/Education

Tools

LMS platforms

E-learning tools

Digital learning ecosystems

Job description

Overview

The Global Training Director will define and lead the global Learning & Development (L&D) strategy for BFSI processes across multiple geographies and delivery centers. This role ensures standardization, scalability, and innovation in training design, delivery, and governance. The position requires strong expertise in BFSI domain processes, leadership development, and digital learning technologies to enable operational excellence and client satisfaction.

Qualifications

• Graduate/Postgraduate in Business, HR, Education, or related field.
• 10+ years of experience in Learning & Development, with at least 5 years in a global leadership role.
• Proven experience in BFSI processes within a BPO environment.
• Strong background in curriculum design, instructional methodologies, and digital learning technologies.
• Experience managing large-scale training programs and global teams.
• Expertise in BFSI domain processes, compliance, and regulatory frameworks
• Proficiency in LMS platforms, e-learning tools, and digital learning ecosystems.
• Strong analytical skills for measuring training effectiveness and ROI.
• Knowledge of leadership development frameworks and competency mapping

Responsibilities

• Strategic Leadership:
  • Set the global L&D strategy and framework, driving standardization and best practices across regions.
  • Align training programs with business priorities, client requirements, and future skill needs.
• Training Design & Delivery:
  • Develop curriculum and materials for technical (BFSI processes, compliance) and non-technical areas (soft skills, leadership).
  • Oversee vendor management and manage global partnerships for content development and delivery.
• Governance & Compliance:
  • Ensure adherence to global regulatory standards, client compliance requirements, and regional labor laws.
  • Establish policies, processes, and standards for global training operations.
• Innovation & Technology Enablement:
  • Build and mature the L&D Centre of Excellence, leveraging digital platforms, LMS, and emerging technologies.
  • Implement Learning-as-a-Service (L&DaaS) for scalable, technology-enabled solutions.
• Performance & Analytics:
  • Drive data-driven learning decisions through analytics and insights to improve training effectiveness and ROI.
  • Monitor speed-to-competency and conduct benchmarking against global best practices.
• Global Stakeholder Management:
  • Partner with operations, quality, and client leadership to align talent development with organizational growth.
  • Lead cross-cultural teams and foster collaboration across regions.
• Talent Development:
  • Build global leadership pipelines and succession planning through structured development programs.
  • Serve as a coach and mentor to internal teams and specialists.
• Risk & Change Management:
  • Identify and mitigate risks related to training delivery and compliance.
  • Lead global change initiatives for learning transformation and digital adoption.