Delivery Operations Supervisor

Pivot Services; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Job summary

SAB in Johannesburg is seeking a full-time role focused on driving service level through efficient delivery execution and strategic competition alignment. The role emphasizes improving profitability by leveraging delivery mode opportunities and optimizing the delivery process.

The candidate will work to ensure adherence to delivery standards and coach teams for improved outcomes. Responsibilities include managing productivity, maintaining quality in route execution, and effectively handling

Qualifications

• Delivery management skills to coach in MBFU, refusals and OODD.
• Ability to ensure route delivery quality and adherence to processes.
• Strong interpersonal skills, reliability and communication for handling customer complaints.

Responsibilities

• Manage delivery productivity and coach on MBFU, refusals and OODD.
• Ensure delivery modes are followed and route delivery quality is clear to staff.
• Support customer complaint handling with reliable, professional communication.

Skills

Delivery management

Quality adherence

Customer service

Education

3-year degree/diploma in Supply Chain/Logistics

Job description

SAB in Johannesburg is seeking a full-time role focused on driving service level through efficient delivery execution and strategic competition alignment. The role emphasizes improving profitability by leveraging delivery mode opportunities and optimizing the delivery process.

The candidate will work to ensure adherence to delivery standards and coach teams for improved outcomes. Responsibilities include managing productivity, maintaining quality in route execution, and effectively handling