Shipping Operations & Customer Service Lead

Boardroom Appointments

Gauteng

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

Boardroom Appointments is seeking a Shipping Customer Service Supervisor to lead the shipping support team in Gauteng. You will manage customer inquiries, coordinate orders, and ensure delivery timelines are met.

Key duties include responding to calls and emails, resolving delays or missing packages, coordinating with warehouses and carriers, handling shipping documentation, and producing KPI-driven reports to improve customer satisfaction.

Qualifications

Strong verbal and written communication with customers and internal teams.
Problem-solving to address and resolve customer issues.
Organizational skills to manage multiple tasks and maintain accurate records.
Knowledge of shipping and logistics processes to understand the shipping lifecycle.
Computer proficiency to use software for order entry, tracking, and reporting.
Customer service mindset to prioritise customer satisfaction.
Ability to work independently and as part of a team to coordinate across departments.

Responsibilities

Respond to phone calls, emails, and other channels to answer customer questions about shipments.
Address and resolve problems such as delays, damages, or missing packages.
Enter and verify customer orders, ensuring accurate shipment details.
Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
Maintain records of shipments, track KPIs, and generate reports.
Build and maintain positive customer relationships through proactive communication and issue resolution.