Global Operations & Travel Logistics Specialist

International SOS group; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

International SOS group is seeking an International Operations Specialist to manage medical, security, travel, and logistics-related assistance requests in our 24/7 Assistance center in Midrand. You will coordinate case actions, documentation, and communications to ensure optimal outcomes for clients worldwide.

Education requirements include university-level studies with interests in geopolitics, languages, health, and security.

Qualifications

• Proficient in English, both written and spoken.
• Strong communication and stakeholder management.
• Excellent typing and computer literacy.
• 2–5 years international assistance experience would be an advantage.
• Valid driver's license and passport.
• Mandarin, French or Portuguese languages would be an advantage.
• Living near Midrand would be advantageous.

Responsibilities

• Coordinate international assistance requests, managing logistics, travel arrangements and support services.
• Deliver excellent customer service with timely updates, empathy and urgency.
• Maintain accurate records and escalate complex situations as needed until case completion.

Skills

English communication

Stakeholder management

Typing skills

Customer service

Education

University/Higher Education

Tools

Computer literacy

Job description

International SOS group is seeking an International Operations Specialist to manage medical, security, travel, and logistics-related assistance requests in our 24/7 Assistance center in Midrand. You will coordinate case actions, documentation, and communications to ensure optimal outcomes for clients worldwide.

Education requirements include university-level studies with interests in geopolitics, languages, health, and security.