Global 24/7 Emergency Medical Operations Lead

RGM Partners; Johannesburg; Presencial; ZAR 1 800 000 - 3 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension contribution

Medical cash contribution

Comprehensive risk benefits

Enhanced maternity leave

Study leave

Resumo da oferta

RGM Partners in Johannesburg, South Africa, seeks a seasoned Head of International Emergency & Medical Assistance Operations to lead a 24/7 global medical support function. You will manage emergency response, case management, evacuations, and partner networks, delivering timely, compassionate and cost-efficient service across territories.

This hands-on leadership role requires building a high-performance team, optimizing processes, and staying calm under pressure to ensure operational excellence

Qualificações

• Significant senior operational leadership experience in international medical/healthcare assistance environments.
• Hands-on operator with experience running a 24/7/365 operations centre.
• Strong track record in KPI/ SLA management, budgeting and cost control.

Responsabilidades

• Run the 24/7/365 international medical assistance operation day to day.
• Oversee staffing, rostering, and coverage to maintain round-the-clock operations.
• Triaging and prioritising urgent and complex cases; ensure timely escalation where needed.
• Coordinate international medical evacuations and repatriations with providers and partners.
• Manage provider networks, budgets, and partner performance; drive cost efficiency.
• Develop and enforce SOPs, workflows, and operational checklists; ensure audit readiness.

Conhecimentos

24/7 operations

KPIs & SLAs

Budget management

Provider networks

Medical assistance

Team leadership

Formação académica

Healthcare/clinical background

Ferramentas

Case management software

Data reporting tools

Descrição da oferta de emprego

RGM Partners in Johannesburg, South Africa, seeks a seasoned Head of International Emergency & Medical Assistance Operations to lead a 24/7 global medical support function. You will manage emergency response, case management, evacuations, and partner networks, delivering timely, compassionate and cost-efficient service across territories.

This hands-on leadership role requires building a high-performance team, optimizing processes, and staying calm under pressure to ensure operational excellence