Global GSOC Program Manager

Sscirra; Cape Town; On-site; ZAR 900,000 - 1,700,000; Full time

Job summary

Crisis24 is seeking a Global Security Operations Center (GSOC) Program Manager to lead a six-analyst team from our Cape Town office. You will guide intelligence operations, incident and crisis management, SOP development, and duty of care across global clients.

The role requires a Bachelor's degree (Master's preferred) and at least seven years in intelligence analysis or related fields, including 24/7 GSOC experience.

Qualifications

• Bachelor's degree required; Master's degree or equivalent experience preferred.
• Seven+ years of experience in intelligence analysis, threat assessment, incident response, and management, or related field.
• Previous 24/7 GSOC experience and managing at least one direct report preferred.

Responsibilities

• Serve as primary liaison between the client and Crisis24 GSOC.
• Set priorities for the GSOC, direct analysts' daily activities, and direct GSOC responses to incidents.
• Oversee the GSOC's operations and intelligence functions, including collection, quality control, training, and delivery of GSOC products.
• Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs.
• Available for immediate consultation and informal information sharing with the on-duty team.
• Backfill for analyst shifts as required.
• Collaborate and benchmark with Crisis24 managers and teams.
• Understand the client's footprint and anticipate client needs.
• Deliver oral and written intelligence briefings to client security teams or leadership.
• Maintain client metrics and produce regular reports.
• Oversee hiring, training, professional development, and other personnel management duties.
• Perform other duties within the client program scope.

Skills

Analytical skills

Leadership

Client-facing

Mentoring

Project management

Time management

People management

Education

Bachelor's degree

Master's degree or equivalent experience

Tools

Microsoft Office

Google Earth

Google Maps

Job description

Crisis24 is seeking a Global Security Operations Center (GSOC) Program Manager to lead a six-analyst team from our Cape Town office. You will guide intelligence operations, incident and crisis management, SOP development, and duty of care across global clients.

The role requires a Bachelor's degree (Master's preferred) and at least seven years in intelligence analysis or related fields, including 24/7 GSOC experience.