Global Logistics Customer Experience Consultant

A.P. Moller - Maersk; Cape Town; Presencial; ZAR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Maersk, Cape Town, is seeking a Customer Experience Consultant to manage the end-to-end shipment lifecycle for essential services customers, delivering timely resolutions and outstanding service.

You will collaborate with internal teams and offshore GSC, build strong relationships with stakeholders, and navigate logistics with analytical, process-driven thinking in a fast-paced international environment.

Formación

• 3 to 5 years of relevant experience in shipping, clearing, freight forwarding or logistics.
• Strong knowledge of supply chain operations and customer service excellence.
• Proven stakeholder management and communication capabilities.
• Analytical, organized, and digitally savvy.
• Able to operate under pressure and manage competing priorities.
• Execution-oriented with a cost-conscious mindset.

Responsabilidades

• Manage the end-to-end shipment process for small/mid-sized customers in compliance with company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

Conocimientos

Stakeholder management

Communication

Analytical

Digital savvy

Under pressure

Execution oriented

Descripción del empleo

Maersk, Cape Town, is seeking a Customer Experience Consultant to manage the end-to-end shipment lifecycle for essential services customers, delivering timely resolutions and outstanding service.

You will collaborate with internal teams and offshore GSC, build strong relationships with stakeholders, and navigate logistics with analytical, process-driven thinking in a fast-paced international environment.