Global Customer Experience Consultant - Logistics

Maersk; Durban; Presencial; ZAR 390 000 - 520 000; Tempo integral

Resumo da oferta

Maersk in Durban is seeking a Customer Experience Consultant – ICX for the Lifestyle, Technology & FMCG Team. The role requires steering end-to-end shipments for essential services customers, resolving issues with internal partners, and building solid stakeholder relationships to ensure a seamless lifecycle of shipments.

Ideal candidates bring 2+ years in customer service and logistics, a customer-centric mindset, and strong Excel skills, with fluent English and excellent interpersonal

Qualificações

• 2+ years of experience in customer service and logistics.
• Customer-centric mindset.
• Proficient in MS Excel and multiple systems.
• Fluent English.
• Strong interpersonal and communication skills.

Responsabilidades

• Manage the end-to-end shipment process for small/mid-sized customers in compliance with procedures.
• Ensure timely and effective resolution of customer issues by engaging internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer knowledge.
• Execute assigned tasks efficiently and with openness to changes.
• Respond promptly to daily emails and calls and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with stakeholders to deliver a positive customer experience.
• Work closely with customers and internal teams to ensure smooth end-to-end execution.
• Demonstrate problem-solving and critical thinking, with good interpersonal skills.
• Be energetic, well-organized, self-initiated, and well-coordinated.

Conhecimentos

Customer Service

Logistics

English proficiency

Ferramentas

MS Excel

Descrição da oferta de emprego

Maersk in Durban is seeking a Customer Experience Consultant – ICX for the Lifestyle, Technology & FMCG Team. The role requires steering end-to-end shipments for essential services customers, resolving issues with internal partners, and building solid stakeholder relationships to ensure a seamless lifecycle of shipments.

Ideal candidates bring 2+ years in customer service and logistics, a customer-centric mindset, and strong Excel skills, with fluent English and excellent interpersonal