Global L1 Technical Support Specialist

IT / Telecommunication Services Company; Cape Town; Hybrid; ZAR 350,000 - 520,000; Full time

Job summary

The L1 Technical Support Consultant (global) role at IT / Telecommunication Services Company focuses on resolving technical issues for a worldwide client base and providing proactive customer care. Ideal candidates will have expertise with AWS, Microsoft, Azure and Google Workspace, strong ticketing-system experience, and excellent writing and communication skills for clear, effective support.

You will collaborate across teams to ensure timely resolution and high customer satisfaction in a

Qualifications

• Experience providing technical support to global users.
• Excellent written and verbal communication.
• Ability to collaborate with cross-functional teams.

Skills

AWS

Microsoft

Azure

Google Workspace

Technical Support Ticketing Systems

Writing

Communication

Interpersonal Skills

Account Management

Job description

The L1 Technical Support Consultant (global) role at IT / Telecommunication Services Company focuses on resolving technical issues for a worldwide client base and providing proactive customer care. Ideal candidates will have expertise with AWS, Microsoft, Azure and Google Workspace, strong ticketing-system experience, and excellent writing and communication skills for clear, effective support.

You will collaborate across teams to ensure timely resolution and high customer satisfaction in a