(English C1) L1 Technical Support Consultant (global)

IT / Telecommunication Services Company; Pretoria; Hybrid; ZAR 320.000 - 440.000; Vollzeit

Zusammenfassung

IT / Telecommunication Services Company in Pretoria is seeking a L1 Technical Support Consultant to assist a global roster of clients. You will handle inbound tickets, diagnose basic issues, and coordinate with engineering teams.

You should be proficient in cloud tools (AWS, Microsoft Azure, Google Workspace), possess strong writing and communication skills, and deliver clear, user-friendly guidance. This role emphasizes teamwork and customer care on a global scale.

Qualifikationen

• Experience with cloud platforms (AWS, Microsoft Azure) and Google Workspace.
• Strong written communication and ability to document issues clearly.
• Experience handling support tickets and account management tasks.

Kenntnisse

AWS

Microsoft

Azure

Google Workspace

Technical Support Ticketing Systems

Writing

Communication

Interpersonal Skills

Account Management

Jobbeschreibung

(English C1) L1 Technical Support Consultant (global)

Who we are? We are a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw…

Required Skills

• AWS
• Microsoft
• Azure
• Google Workspace
• Technical Support Ticketing Systems
• Writing
• Communication
• Interpersonal Skills
• Account Management

Company Information

IT / Telecommunication Services Company