(English C1) L1 Technical Support Consultant (global)

IT / Telecommunication Services Company; South Africa; A distancia; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

IT / Telecommunication Services Company is seeking an L1 Technical Support Consultant (global) to join our team. The role focuses on providing first-line technical support across multiple platforms, handling tickets, and delivering clear guidance to customers worldwide.

The ideal candidate demonstrates strong writing and communication skills, collaborates effectively, and can manage accounts while maintaining high service standards. Global exposure is a plus.

Formación

• Experience with cloud platforms (AWS, Azure, Google Workspace).
• Strong written and verbal communication skills.
• Proven ability to manage support tickets and customer interactions.

Conocimientos

AWS

Microsoft

Azure

Google Workspace

Technical Support Ticketing Systems

Writing

Communication

Interpersonal Skills

Account Management

Descripción del empleo

(English C1) L1 Technical Support Consultant (global)

Who we are? We are a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw…

Required Skills

• AWS
• Microsoft
• Azure
• Google Workspace
• Technical Support Ticketing Systems
• Writing
• Communication
• Interpersonal Skills
• Account Management

Company Information

IT / Telecommunication Services Company