Remote IT Support Engineer (L1-L2) | Helpdesk Specialist

Supportwave; South Africa; Remoto; ZAR 180.000 - 320.000; Tempo integral

Resumo da vaga

Supportwave is seeking an L1–L2 IT Support Engineer to own issues from first contact to resolution. You will troubleshoot Microsoft 365, Windows, hardware and end-user problems with minimal supervision while maintaining strong customer communication and ticket ownership.

This remote role follows EST hours and offers ongoing learning opportunities within a leading IT services firm delivering global support. Prior MSP experience and familiarity with PSA/ticketing platforms are preferred.

Qualificações

• L1–L2 Helpdesk or Service Desk experience.
• Independent resolution of common end-user IT issues.
• Experience with ticketing/PSA and remote support platforms.
• Microsoft 365 administration and Windows support.
• Strong ticket ownership and professional communication.

Responsabilidades

• Own technical issues from first contact through resolution.
• Troubleshoot Microsoft 365, Windows, hardware and end-user issues.
• Escalate complex cases when needed.
• Maintain clear, professional communication with customers and internal teams.

Conhecimentos

Helpdesk experience

End-user support

Ticketing systems

MS 365 admin

Windows support

Professional communication

Ferramentas

Remote support platforms

Descrição da vaga

Supportwave is seeking an L1–L2 IT Support Engineer to own issues from first contact to resolution. You will troubleshoot Microsoft 365, Windows, hardware and end-user problems with minimal supervision while maintaining strong customer communication and ticket ownership.

This remote role follows EST hours and offers ongoing learning opportunities within a leading IT services firm delivering global support. Prior MSP experience and familiarity with PSA/ticketing platforms are preferred.