(English C1) L1 Technical Support Consultant (global)

IT / Telecommunication Services Company; Cape Town; Hybrid; ZAR 350,000 - 520,000; Full time

Job summary

The L1 Technical Support Consultant (global) role at IT / Telecommunication Services Company focuses on resolving technical issues for a worldwide client base and providing proactive customer care. Ideal candidates will have expertise with AWS, Microsoft, Azure and Google Workspace, strong ticketing-system experience, and excellent writing and communication skills for clear, effective support.

You will collaborate across teams to ensure timely resolution and high customer satisfaction in a

Qualifications

• Experience providing technical support to global users.
• Excellent written and verbal communication.
• Ability to collaborate with cross-functional teams.

Skills

AWS

Microsoft

Azure

Google Workspace

Technical Support Ticketing Systems

Writing

Communication

Interpersonal Skills

Account Management

Job description

(English C1) L1 Technical Support Consultant (global)

Who we are? We are a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw…

Required Skills

• AWS
• Microsoft
• Azure
• Google Workspace
• Technical Support Ticketing Systems
• Writing
• Communication
• Interpersonal Skills
• Account Management

Company Information

IT / Telecommunication Services Company