Global L1 Tech Support Consultant Cloud & Ticketing Expert

IT / Telecommunication Services Company; South Africa; Remote; ZAR 300,000 - 420,000; Full time

Job summary

IT / Telecommunication Services Company is seeking an L1 Technical Support Consultant (global) to join our team. The role focuses on providing first-line technical support across multiple platforms, handling tickets, and delivering clear guidance to customers worldwide.

The ideal candidate demonstrates strong writing and communication skills, collaborates effectively, and can manage accounts while maintaining high service standards. Global exposure is a plus.

Qualifications

• Experience with cloud platforms (AWS, Azure, Google Workspace).
• Strong written and verbal communication skills.
• Proven ability to manage support tickets and customer interactions.

Skills

AWS

Microsoft

Azure

Google Workspace

Technical Support Ticketing Systems

Writing

Communication

Interpersonal Skills

Account Management

Job description

IT / Telecommunication Services Company is seeking an L1 Technical Support Consultant (global) to join our team. The role focuses on providing first-line technical support across multiple platforms, handling tickets, and delivering clear guidance to customers worldwide.

The ideal candidate demonstrates strong writing and communication skills, collaborates effectively, and can manage accounts while maintaining high service standards. Global exposure is a plus.