Customer Support Agent - Bilingual (English/Zulu)

Placements24; Durban; Presencial; ZAR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Provident fund

On-the-job training

Career progression

Paid annual leave

Sick leave

Team events

Descripción de la vacante

Placements24 is seeking a Customer Support Agent in Durban to deliver friendly, professional service to customers in person, by phone, and by email. You will be the first point of contact, resolving inquiries and guiding customers through products and processes within a collaborative team.

The role emphasizes excellent communication, reliability, and a customer-centric approach, with on-site duties in a busy office environment.

Formación

• Fluency in English and Zulu is mandatory.
• Experience in customer service or call center is preferred.
• Excellent interpersonal and communication skills.
• Proficiency in basic computer operations and data entry.
• Reliability and punctuality are essential for on-site work.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and in-person visits, providing accurate information.
• Resolve complaints and issues; escalate complex cases to senior staff when needed.
• Process orders, applications, and requests efficiently.
• Provide information about products, services, and policies.
• Maintain customer records and log interactions in the CRM system.
• Assist customers with basic troubleshooting and support.

Conocimientos

English

Zulu

Customer service

Communication

Educación

High School Diploma

Herramientas

CRM system

Data entry

Descripción del empleo

About the Role

Our client, a prominent retail services provider in Durban, KwaZulu-Natal , is looking for a dedicated Customer Support Agent to join their on-site team. This role is crucial for delivering high-quality customer assistance and ensuring customer satisfaction. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills in both English and Zulu, a friendly demeanor, and a strong desire to help others. This is a fantastic opportunity for individuals passionate about customer service to grow within a reputable company. You will be an integral part of a supportive team, working collaboratively to meet customer needs. The position requires a commitment to providing efficient and effective support within a structured office environment. We seek candidates who are detail-oriented, reliable, and eager to learn. Your contributions will directly impact customer loyalty and the company's reputation. Join us in our Durban office and become a key player in our customer care success story. This role is best suited for individuals who enjoy face-to-face interaction and thrive in a team setting.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person channels, providing accurate and timely information.
• Resolve customer complaints and issues effectively, escalating complex cases to senior staff when necessary.
• Process customer orders, applications, and requests efficiently.
• Provide information about company products, services, and policies to customers.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Assist customers with troubleshooting and technical support for basic inquiries.
• Follow communication guidelines and protocols to ensure a consistent customer experience.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Collaborate with team members to share knowledge and improve support processes.
• Contribute to maintaining a positive and professional office environment.

Requirements

• Fluency in both English and Zulu (written and spoken) is mandatory.
• Previous experience in a customer service or call center environment is preferred.
• Excellent interpersonal and communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent qualification.
• Reliable and punctual with a strong work ethic.
• Willingness to work on-site in Durban.
• Customer-focused mindset with a genuine desire to assist others.

Benefits

Our client offers a competitive starting salary and opportunities for performance-based bonuses. Employees receive access to medical aid and a provident fund. We provide comprehensive on-the-job training and ongoing professional development. Enjoy a stable and supportive work environment within a well-established company. Opportunities for career progression within the customer service department are available. Paid annual leave and sick leave are provided. Team-building events and a positive workplace culture are integral to our ethos. Join a company that values its employees and invests in their success. Further benefits include staff discounts on company products. Work within a team that prioritizes excellent customer care and professional growth.