Global Client Solutions Lead — Ads Strategy & Growth

TikTok Inc.; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

TikTok is seeking a Client Solutions Manager to drive growth for Service Industry clients on a global platform. You will guide advertisers, advocate for product-driven strategies, and nurture long-term partnerships through data-driven insights and tailored solutions.

Join a team that focuses on campaign performance, client retention, and upsell opportunities while collaborating with product, operations, and marketing science to deliver measurable results.

Qualifications

• 5+ years in client-facing roles with digital marketing or consultancy.
• Strong analytical mindset for campaign optimization.
• Excellent communication and relationship-building skills.
• Strategic thinker with ability to align marketing strategies to client goals.
• English proficiency required for the SA market.

Responsibilities

• Act as strategic advisor guiding Service Industry clients to leverage TikTok’s advertising products.
• Drive adoption of TikTok’s product suite in client strategies.
• Build and nurture long-lasting client relationships with key clients and agencies.
• Collaborate with cross-functional teams to ensure seamless campaign execution.
• Use data analytics to track, analyze, and optimize campaign performance.
• Work with product teams to provide feedback for future development.
• Assist pre-sales by researching markets, developing pitches, and advising on solutions.
• Identify and resolve product-related issues during campaigns.
• Drive growth by identifying upsell and renewal opportunities.
• Lead regular business reviews to ensure campaign success and explore new opportunities.

Skills

Digital marketing

Account management

Data analysis

Strategic thinking

Client relationships

Job description

TikTok is seeking a Client Solutions Manager to drive growth for Service Industry clients on a global platform. You will guide advertisers, advocate for product-driven strategies, and nurture long-term partnerships through data-driven insights and tailored solutions.

Join a team that focuses on campaign performance, client retention, and upsell opportunities while collaborating with product, operations, and marketing science to deliver measurable results.