Client Solutions Manager - Services - Global Business Solutions - Johannesburg - GBS

TikTok Inc.; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

TikTok is seeking a Client Solutions Manager to drive growth for Service Industry clients on a global platform. You will guide advertisers, advocate for product-driven strategies, and nurture long-term partnerships through data-driven insights and tailored solutions.

Join a team that focuses on campaign performance, client retention, and upsell opportunities while collaborating with product, operations, and marketing science to deliver measurable results.

Qualifications

• 5+ years in client-facing roles with digital marketing or consultancy.
• Strong analytical mindset for campaign optimization.
• Excellent communication and relationship-building skills.
• Strategic thinker with ability to align marketing strategies to client goals.
• English proficiency required for the SA market.

Responsibilities

• Act as strategic advisor guiding Service Industry clients to leverage TikTok’s advertising products.
• Drive adoption of TikTok’s product suite in client strategies.
• Build and nurture long-lasting client relationships with key clients and agencies.
• Collaborate with cross-functional teams to ensure seamless campaign execution.
• Use data analytics to track, analyze, and optimize campaign performance.
• Work with product teams to provide feedback for future development.
• Assist pre-sales by researching markets, developing pitches, and advising on solutions.
• Identify and resolve product-related issues during campaigns.
• Drive growth by identifying upsell and renewal opportunities.
• Lead regular business reviews to ensure campaign success and explore new opportunities.

Skills

Digital marketing

Account management

Data analysis

Strategic thinking

Client relationships

Job description

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

Join TikTok’s Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping Services Industry clients achieve their marketing goals and drive growth on one of the world’s fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for TikTok’s innovative advertising products and strategies.

You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging TikTok’s creative capabilities and data-driven insights, you will empower clients to develop and execute campaigns that drive measurable results and business growth.

Responsibilities:

• Champion TikTok’s Product Solutions: Act as a strategic advisor, guiding Service Industry clients to leverage TikTok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.
• Drive Product Adoption & Growth: Advocate for the adoption of TikTok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.
• Foster Client Relationships: Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage TikTok’s product offerings.
• Oversee Campaign Execution: Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.
• Provide Product-Driven Insights: Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.
• Collaborate & Innovate: Work closely with product teams to ensure clients are utilizing the latest TikTok features and products, contributing feedback and insights to help shape future product development.
• Support Partnership (BPM) Teams: Assist in pre-sales efforts by conducting market research, developing pitches, and advising on TikTok’s product solutions that align with client needs and objectives.
• Optimize and Troubleshoot: Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.
• Drive Business Growth: Focus on client retention, upsell opportunities, and renewals by identifying how TikTok’s products can deliver long-term value and foster deeper client engagement.
• Conduct Business Reviews: Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and TikTok product usage, while exploring new opportunities for growth.

Qualifications

Minimum Qualifications:

• Experience: A minimum of 5 years in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
• Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
• Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
• Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
• Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the Service sector.
• Due to the needs of the South Africa market and clients, this role will require English language proficiency.

Preferred Qualifications:

• Preferably with Service Industry clients or agencies.
• Experience working with social media advertising platforms (TikTok or similar).
• Familiarity with attribution modeling and performance measurement techniques.
• Background in agency work or experience collaborating with agencies.
• Flexibility to travel for client meetings, events, or other business needs.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.