Strategic Client Solutions Leader: Growth & Product Adoption

TikTok Inc.; Johannesburg; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

TikTok Inc. in Johannesburg is seeking a Client Solutions Manager to drive strategic advisory services for Service Industry clients, leveraging TikTok’s advertising products to deliver data-driven campaigns and measurable business outcomes.

You will partner with ad operations, product, creative and marketing science teams to ensure successful execution, provide insights, and foster long-term client relationships within the Global Business Solutions group.

Qualifications

• Experience: A minimum of 5 years in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
• Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
• Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
• Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
• Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the Service sector.
• English language proficiency is required for the South Africa market and clients.

Responsibilities

• Champion TikTok’s Product Solutions: Act as a strategic advisor, guiding Service Industry clients to leverage TikTok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.
• Drive Product Adoption & Growth: Advocate for the adoption of TikTok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.
• Foster Client Relationships: Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage TikTok’s product offerings.
• Oversee Campaign Execution: Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.
• Provide Product-Driven Insights: Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.
• Collaborate & Innovate: Work closely with product teams to ensure clients are utilizing the latest TikTok features and products, contributing feedback and insights to help shape future product development.
• Support Partnership (BPM) Teams: Assist in pre-sales efforts by conducting market research, developing pitches, and advising on TikTok’s product solutions that align with client needs and objectives.
• Optimize and Troubleshoot: Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.
• Drive Business Growth: Focus on client retention, upsell opportunities, and renewals by identifying how TikTok’s products can deliver long-term value and foster deeper client engagement.
• Conduct Business Reviews: Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and TikTok product usage, while exploring new opportunities for growth.

Job description

TikTok Inc. in Johannesburg is seeking a Client Solutions Manager to drive strategic advisory services for Service Industry clients, leveraging TikTok’s advertising products to deliver data-driven campaigns and measurable business outcomes.

You will partner with ad operations, product, creative and marketing science teams to ensure successful execution, provide insights, and foster long-term client relationships within the Global Business Solutions group.