German Travel Advisor - On-Site in Cape Town

Ignite; Kraaifontein; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night allowance

Travel subsidy

Medical cover options

Retirement plan

Job summary

Ignite in Cape Town, on-site, seeks a German Customer Service Travel Advisor. You will handle bookings, re-bookings, cancellations, and customer inquiries via phone, chat, and email. Fluency in German and English is essential, with 40 hours per week in rotating shifts.

The role requires matric and a clean background. Benefits include night allowances, travel subsidy, medical cover options, and a retirement plan.

Qualifications

• Fluent in spoken and written German and English.
• At least 12 months in an international contact center or airline/travel agency.
• Grade 12 / Matric with clean criminal and credit vetting.

Responsibilities

• Provide premier customer support across phone, webchat, and email.
• Handle issues, resolve conflicts, and provide prompt solutions.
• Validate passenger details and manage flight bookings and holiday plans.
• Explain travel policies clearly in German and English.
• Maintain speed, accuracy, and throughput for service requests.

Skills

German

English

Education

Grade 12 / Matric

Job description

Ignite in Cape Town, on-site, seeks a German Customer Service Travel Advisor. You will handle bookings, re-bookings, cancellations, and customer inquiries via phone, chat, and email. Fluency in German and English is essential, with 40 hours per week in rotating shifts.

The role requires matric and a clean background. Benefits include night allowances, travel subsidy, medical cover options, and a retirement plan.