German-Speaking Travel Advisor — On-Site Cape Town

Ignite; Cape Town; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night shift allowance

Commuter transport subsidy

Medical benefits

Pension scheme

Job summary

Ignite in Cape Town is seeking a German-speaking Customer Service Travel Advisor to be the primary touchpoint for global travelers. You will manage flight and holiday reservations, adjust itineraries, handle cancellations, and resolve issues across phone, webchat and email.

The role is 100% on-site at 19 Hertzog Boulevard, Cape Town, with full-time hours (40 per week) and a base monthly remuneration. A Grade 12 qualification, clean criminal record and credit history are mandatory.

Qualifications

• Minimum Grade 12 / Matric qualification.
• Clean criminal record and clear credit history.
• At least 12 months in international call center environments OR airline/travel agency settings.

Responsibilities

• Provide outstanding end-to-end customer support across phone, webchat and email channels.
• Listen to customer feedback, handle objections with composure, and deliver effective solutions.
• Confirm client information and accurately manage flight and vacation bookings.
• Explain travel guidelines clearly in German and English.
• Maintain productivity, precision and speed while handling complex inquiries.

Skills

Active listening

Conflict resolution

Time management

Emotional intelligence

Calm under pressure

Education

Grade 12 / Matric

Job description

Ignite in Cape Town is seeking a German-speaking Customer Service Travel Advisor to be the primary touchpoint for global travelers. You will manage flight and holiday reservations, adjust itineraries, handle cancellations, and resolve issues across phone, webchat and email.

The role is 100% on-site at 19 Hertzog Boulevard, Cape Town, with full-time hours (40 per week) and a base monthly remuneration. A Grade 12 qualification, clean criminal record and credit history are mandatory.