German-Speaking Travel Advisor (On-Site, Cape Town)

Ignite; Khayelitsha; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Late shift premium

Transportation subsidy

Healthcare plan

Pension plan

Job summary

Ignite in Cape Town seeks a German-speaking Travel Customer Advisor to be the frontline contact for international passengers. You will handle bookings, itinerary changes, and cancellations via phone, webchat, and email.

Work is strictly on-site at 19 Hertzog Boulevard. The role requires fluent German and English, a Matric, and 12+ months in a global travel or call-center environment. 40 hours/week, with rotating shifts and a base salary of R20,000 per month plus benefits.

Qualifications

• Fluent in both written and spoken German and English.
• 12+ months experience in global call centers or travel/airline industry.
• Matric/Grade 12 with a clean credit and background.
• On-site work in Cape Town with a strict 100% on-site requirement.

Responsibilities

• Deliver frontline support via phone, live webchat and email.
• Manage new bookings, itinerary changes and cancellations.
• Resolve issues proactively in a fast-paced travel environment.
• Communicate travel procedures in German and English.
• Maintain high service standards and speed for inquiries.

Skills

German language

English language

Active listening

Conflict resolution

Time management

Education

Grade 12 / Matric

Job description

Ignite in Cape Town seeks a German-speaking Travel Customer Advisor to be the frontline contact for international passengers. You will handle bookings, itinerary changes, and cancellations via phone, webchat, and email.

Work is strictly on-site at 19 Hertzog Boulevard. The role requires fluent German and English, a Matric, and 12+ months in a global travel or call-center environment. 40 hours/week, with rotating shifts and a base salary of R20,000 per month plus benefits.