German-Speaking Travel Support Specialist | Night Shift

Savior Artigos Texteis Lda; Cape Town; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Night shift allowance

Transport subsidy

Medical aid

Pension scheme

Job summary

Savior Artigos Texteis Lda in Cape Town seeks a German-speaking Customer Service Advisor to deliver high-quality support to international customers via phone, webchat and email.

You will handle bookings, re-bookings and cancellations, update customer records, and take ownership of the customer experience while maintaining accuracy, productivity and service quality. Prior travel industry experience is a plus.

Qualifications

• Fluent German language required.
• 12 months of international call centre experience OR airline reservations / travel agency experience.
• Clear criminal and credit record.

Responsibilities

• Provide customer service to international customers via phone, webchat, and email.
• Handle bookings, re-bookings, and cancellations accurately and efficiently.
• Update customer records and account information.
• Engage in proactive problem-solving and take full ownership of the customer experience.
• Maintain high standards of accuracy, productivity, and quality in all tasks.

Skills

German language

Customer service

Education

Grade 12 / Matric

Job description

Savior Artigos Texteis Lda in Cape Town seeks a German-speaking Customer Service Advisor to deliver high-quality support to international customers via phone, webchat and email.

You will handle bookings, re-bookings and cancellations, update customer records, and take ownership of the customer experience while maintaining accuracy, productivity and service quality. Prior travel industry experience is a plus.