German-Speaking Customer Support Representative

Cross Border Talents; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Paid training

Career growth

International work environment

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Representative to assist customers via phone, email, and live chat. You will be the frontline contact, ensuring a smooth, positive experience while resolving inquiries efficiently and professionally.

You will handle German-language inquiries about products, services, and billing, document interactions in the CRM, and escalate complex cases as needed.

Qualifications

• Fluent German (C2) written and spoken is required.
• Good command of English (B2 minimum)
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to multitask in a fast-paced environment
• Basic computer literacy

Responsibilities

• Provide customer support in German (phone, email, live chat)
• Handle inquiries related to products, services, billing, or technical issues
• Resolve complaints in a professional and solution-oriented manner
• Accurately document customer interactions in the CRM system
• Escalate complex cases to relevant departments when necessary
• Meet KPIs related to response time, resolution rate, and customer satisfaction

Skills

German language proficiency

English language proficiency

Communication skills

Problem solving

Customer orientation

Multitasking

Basic computer literacy

Education

Matric/Grade 12

Tools

CRM systems

Job description

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

• Provide customer support in German (phone, email, live chat)

• Handle inquiries related to products, services, billing, or technical issues

• Resolve complaints in a professional and solution-oriented manner

• Accurately document customer interactions in the CRM system

• Escalate complex cases to relevant departments when necessary

• Meet KPIs related to response time, resolution rate, and customer satisfaction

Profile Requirements

• Fluent German (C2 level – written and spoken)

• Good command of English (B2 minimum)

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Ability to multitask and work in a fast-paced environment

• Basic computer literacy

Preferred Qualifications

• Previous experience in customer service, call center, or helpdesk

• Experience using CRM systems

• Experience in e-commerce, fintech, tech, or gaming (depending on industry)

• Matric/ Grade 12 qualification is essential

What We Offer

• Competitive salary

• Performance bonus (if applicable)

• Paid training

• Career growth opportunities

• International and dynamic work environment