German Customer Support Agent (Relocation Support Provided)

Cross Border Talents; Paarl; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

20 nights of accommodation

Paid training & onboarding

Modern offices in Umhlanga

Diverse team environment

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Agent to deliver support via phone, email, and chat from Umhlanga, Durban. The role offers relocation support and a chance to work in an international team on a global retail project.

You will handle German-language inquiries, assist with orders and returns, resolve complaints with empathy, and maintain customer records while meeting KPIs. The position is based on-site in Umhlanga with weekend rotation possible.

Qualifications

• German language proficiency required.
• Valid work permit for South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience preferred.
• Ability to thrive in a fast-paced environment.
• Willing to rotate shifts, including weekends.
• Basic computer literacy understood.

Responsibilities

• Support customers in German via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Problem solving

Communication skills

Basic computer literacy

Education

Matric (Grade 12)

Job description

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

About the job German Customer Support Agent (Relocation Support Provided)

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We’re hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.

What you’ll be doing

Support customers in German via phone, email, and chat

Assist with orders, deliveries, returns, and product questions

Resolve complaints with empathy and professionalism

Escalate complex issues when needed

Update and maintain accurate customer records

Meet quality standards and customer satisfaction KPIs

What we’re looking for

Matric (Grade 12)

Valid permission to work in South Africa

Clear criminal and credit record

Customer service or call centre experience (retail experience is a plus)

Strong communication and problem-solving skills

Comfortable in a fast-paced environment

Open to rotational shifts (including weekends)

Basic computer literacy

What you get

Competitive salary package (R20,000 – R25,000/month)

Paid training & full onboarding

Modern offices in a prime Umhlanga location

Friendly, diverse team environment

We make your move easy:

1x flight to Durban before your start date

20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.