Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Customer Service and Sales Representative to assist passengers for a prestigious airline in Germany and English. This fully remote position involves handling customer queries, reservations, and performance targets. Candidates must be based in South Africa, possess fluent German, and have a stable internet connection. A fully paid training period is included, with flexible working shifts expected. Ideal for individuals looking to develop their customer service skills while working from home.

Benefits

Fully paid product and systems training

Work from home flexibility

Qualifications

• Must be a South African resident with a permanent residence permit or South African ID.
• Fibre internet connection or fixed stable ADSL line required.

Responsibilities

• Assist passengers with travel-related queries in German and English.
• Handle voice calls and written correspondence in both languages.
• Meet specific key performance indicators and service levels.

Skills

Native level fluency in German language: Verbal & Written

Flexibility to work shifts

Job description

German Speaking Customer Service and Sales Representative (Contact Center/BPO)

Cape Town, South Africa

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Cape Town, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in German language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in English & German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment