German Speaking Customer Advisor

Ignite; Kraaifontein; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night allowance

Travel subsidy

Medical cover options

Pension contribution

Job summary

Ignite in Cape Town is seeking a German Customer Service Travel Advisor to act as the global ambassador for travelers. You will handle bookings, re-bookings, cancellations, and inquiries across phone, webchat and email channels.

This strictly on-site role requires fluent German and English, a Grade 12 qualification, and a clean criminal and credit background. You will validate passenger details, manage itineraries, and explain travel policies clearly in both languages.

Qualifications

• Complete fluency in spoken and written German and English.
• Minimum 12 months in an international contact center OR within airline/travel agency settings.
• Grade 12 / Matric qualification with clean criminal and credit vetting procedures.

Responsibilities

• Provide premier customer support across phone, webchat, and email channels.
• Listen actively to passenger concerns, manage challenging situations with composure, and deliver prompt solutions.
• Validate passenger details while maintaining precise accuracy over flight bookings and holiday plans.
• Articulate complex travel protocols and policies with clarity in German as well as English.
• Maintain speed, accuracy and operational throughput while managing intricate service requests.

Skills

Active listening

Emotional intelligence

Time management

Conflict resolution

Education

Grade 12 / Matric

Job description

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — 100% On-Site)

Language Requirements: Fluent German and Fluent English

Job Title: German Customer Service Travel Advisor

Role Introduction

Stepping into the role of German Customer Service Travel Advisor means acting as the primary ambassador for travelers around the globe. You will be responsible for creating seamless customer experiences across phone calls, webchat, and email channels. Your work will encompass securing bookings, executing re-bookings, processing cancellations, and resolving challenges swiftly within an energetic global travel matrix.

Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Verification: Minimum Grade 12 / Matric qualification; clean credit and criminal background mandatory.

Core Duties

• Customer Support: Offer premier, comprehensive support across all available service channels.

• Problem Handling: Listen actively to passenger concerns, manage challenging situations with composure, and deliver prompt solutions.

• Itinerary Management: Validate passenger details while maintaining precise accuracy over flight bookings and holiday plans.

• Clear Explanations: Articulate complex travel protocols and policies with clarity in German as well as English.

• Operational Performance: Maintain strong speed, accuracy, and operational throughput while managing intricate service requests.

Entry Criteria

Essential Requirements:

• Language Skills: Complete fluency in spoken and written German and English.

• Prior Experience: Minimum 12 months in an international contact center OR within airline/travel agency settings.

• Education & Background: Grade 12 / Matric qualification with successful passing of clean criminal and credit vetting procedures.

Key Skills:

• Active listening skills, composure under pressure, time management, emotional intelligence, and conflict resolution capabilities.

Working Hours & Schedule

• Weekly Hours: Full-time (40 hours per week), 8 hours per shift across 5 working days.

• Rotational Schedule: Operational shifts spanning Monday through Sunday.

• Shift Window: Rotational hours falling between 09:00 AM and 02:00 AM SAST.

Salary & Package Benefits

• Basic Salary: R 20,000.00 gross per month.

• Night Allowance: Extra compensation provided for working hours completed after 07:00 PM SAST.

• Travel Subsidy: Subsidized single-direction shuttle service for late shifts (company pays subsidy; worker co-payment is R315).

• Medical Cover Options (Select One):

  • Medical Aid Coverage: Covers the individual employee only, OR

  • Medical Insurance Coverage: Covers the employee plus up to 2 dependents.

• Retirement & Perks: 5% total pension contribution split evenly (2.5% employer contribution + 2.5% employee contribution).