German-speaking Travel Advisor

Cross Border Talents; Cape Town; On-site; ZAR 254,000 - 304,000; Full time

Benefits offered by this job

Night-shift allowance

Subsidised transport

Medical Aid (employee)

Pension scheme

Job summary

Cross Border Talents in Cape Town, South Africa, is seeking a customer service agent to support German- and English-speaking travelers with bookings, rebookings and inquiries. You will respond via phone, email and webchat, ensuring a smooth and positive experience.

The role is on-site with 8-hour rotational shifts (Mon–Sun) and a monthly gross salary of R25,000. Benefits include night-shift allowance, subsidised transport, medical aid and a pension scheme.

Qualifications

• German and English at C1-C2 level.
• Strong communication and interpersonal skills required.
• International call centre or travel industry experience preferred, 12+ months.

Responsibilities

• Assist international customers via phone, webchat and email.
• Handle holiday bookings, rebookings and cancellations.
• Update customer information and maintain accurate booking records.
• Resolve customer enquiries and proactively address issues.
• Take ownership of the customer experience while maintaining high standards of accuracy and service quality.

Skills

German & English (C1-C2)

Strong communication

Interpersonal skills

Education

Grade 12 / Matric

Tools

Airline reservations systems

Booking systems

Job description

Join the customer service team of a leading international travel and holiday company, helping customers manage their holiday bookings and travel arrangements.

In this role, you will support German- and English-speaking customers with holiday bookings, travel-related enquiries and booking changes, delivering a smooth and positive customer experience.

Responsibilities

• Assist international customers via phone, webchat and email.
• Handle holiday bookings, rebookings and cancellations.
• Update customer information and maintain accurate booking records.
• Resolve customer enquiries and proactively address issues.
• Take ownership of the customer experience while maintaining high standards of accuracy, productivity and service quality.
• Communicate professionally and confidently in both German and English.

Requirements

• German and English at C1-C2 level.
• At least 12 months of international call-centre experience or experience in airline reservations or a travel agency.
• Strong communication and interpersonal skills.
• Grade 12 / Matric qualification.
• Clear criminal and credit records.

Location: Cape Town, South Africa
Work model: On-site
Schedule: 8-hour rotational shifts, Monday to Sunday.
Remuneration: R25,000 gross per month.

Perks and benefits

• Night-shift allowance applicable to hours worked after 19:00.
• Subsidised transport: one-way transport provided, with an employee contribution of R315.
• Medical Aid (employee only) OR Medical Insurance (employee + 2 dependants).
• Pension scheme with a 2.5% company contribution and a 2.5% employee contribution.