German Speaking Customer Advisor

Ignite; Khayelitsha; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Late shift premium

Transportation subsidy

Healthcare plan

Pension plan

Job summary

Ignite in Cape Town seeks a German-speaking Travel Customer Advisor to be the frontline contact for international passengers. You will handle bookings, itinerary changes, and cancellations via phone, webchat, and email.

Work is strictly on-site at 19 Hertzog Boulevard. The role requires fluent German and English, a Matric, and 12+ months in a global travel or call-center environment. 40 hours/week, with rotating shifts and a base salary of R20,000 per month plus benefits.

Qualifications

• Fluent in both written and spoken German and English.
• 12+ months experience in global call centers or travel/airline industry.
• Matric/Grade 12 with a clean credit and background.
• On-site work in Cape Town with a strict 100% on-site requirement.

Responsibilities

• Deliver frontline support via phone, live webchat and email.
• Manage new bookings, itinerary changes and cancellations.
• Resolve issues proactively in a fast-paced travel environment.
• Communicate travel procedures in German and English.
• Maintain high service standards and speed for inquiries.

Skills

German language

English language

Active listening

Conflict resolution

Time management

Education

Grade 12 / Matric

Job description

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard - 100% On-Site)

Language Requirements: Fluent German and Fluent English

Job Title: German-Speaking Travel Customer Advisor

Position Summary

As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.

Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Verification: Minimum Matric / Grade 12 completion; clear credit and criminal background mandatory.

Primary Responsibilities

• End-to-End Service: Deliver exemplary customer service standards across every communication avenue.

• Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.

• Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.

• Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.

• High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.

Candidate Profile & Qualifications

Essential Requirements:

• Language Skillset: High fluency in both written and spoken German and English.

• Work Experience: 12+ months within global call centers OR the travel/airline industry.

• Education & Background: Grade 12 / Matric completion with a clean credit and criminal background.

Key Attributes:

• Strong active listening, stress management, conflict handling, emotional intelligence, and time management.

Work Schedule & Hours

• Total Commitment: Full-time (40 hours per week), 8 hours daily across 5 working days.

• Roster Pattern: Rotational shifts scheduled Monday through Sunday.

• Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.

Compensation & Employee Perks

• Base Pay: R 20,000.00 gross per month.

• Late Shift Premium: Additional allowance provided for shifts extending past 07:00 PM SAST.

• Transportation Support: Subsidized one-way shuttle service for late shifts (company covers subsidy; employee contribution is R315).

• Healthcare Provision (Choice of 1):

  • Medical Aid Plan: Protects the individual employee, OR

  • Medical Insurance Plan: Protects employee + up to 2 dependents.

• Retirement Planning: 5% total pension contribution (2.5% employer match + 2.5% employee contribution).