German Speaking Customer Advisor

Ignite; Cape Town; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night shift allowance

Commuter transport subsidy

Medical benefits

Pension scheme

Job summary

Ignite in Cape Town is seeking a German-speaking Customer Service Travel Advisor to be the primary touchpoint for global travelers. You will manage flight and holiday reservations, adjust itineraries, handle cancellations, and resolve issues across phone, webchat and email.

The role is 100% on-site at 19 Hertzog Boulevard, Cape Town, with full-time hours (40 per week) and a base monthly remuneration. A Grade 12 qualification, clean criminal record and credit history are mandatory.

Qualifications

• Minimum Grade 12 / Matric qualification.
• Clean criminal record and clear credit history.
• At least 12 months in international call center environments OR airline/travel agency settings.

Responsibilities

• Provide outstanding end-to-end customer support across phone, webchat and email channels.
• Listen to customer feedback, handle objections with composure, and deliver effective solutions.
• Confirm client information and accurately manage flight and vacation bookings.
• Explain travel guidelines clearly in German and English.
• Maintain productivity, precision and speed while handling complex inquiries.

Skills

Active listening

Conflict resolution

Time management

Emotional intelligence

Calm under pressure

Education

Grade 12 / Matric

Job description

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — Fully On-Site)

Language Requirements: Fluent German and Fluent English (Written and Verbal)

Job Title: German-Speaking Customer Service Travel Advisor

Role Overview

In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Work Setup: 100% Fully On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Vetting: Minimum Grade 12 / Matric qualification; clean criminal record and clear credit history mandatory.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.

• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.

• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.

• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.

• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

Essential Criteria:

• Language Proficiency: Fluent written and verbal communication in both German and English.

• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.

• Educational & Background Vetting: Completed Grade 12 / Matric qualification at minimum, backed by clean criminal record and clear credit history.

Core Skills:

• Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.

Working Hours & Schedule

• Weekly Commitment: Full-time (40 hours per week), 8-hour daily shifts across 5 working days per week.

• Roster Pattern: Operational shifts scheduled on a rotating roster between 09:00 AM and 02:00 AM SAST.

Remuneration & Benefits

• Base Remuneration: R 20,000.00 gross per month.

• Night Shift Allowance: Extra compensation provided for operational hours worked after 07:00 PM SAST.

• Commuter Transport Subsidy: Subsidized one‑way company transport service for late shifts (company covers subsidy portion; employee contribution is R315).

• Medical Benefits (Select One Option):

  • Option A — Medical Aid: Full coverage for the employee only, OR

  • Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.

• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).