German Speaking Customer Advisor

Ignite Travel; Cape Town; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night Shift Allowance

Commuter Transport Subsidy

Medical Benefits (Select One)

Job summary

Ignite Travel Group in Cape Town is seeking a German-speaking Customer Service Travel Advisor to support global travelers by phone, webchat and email, handling flight and holiday reservations and itinerary changes on-site at 19 Hertzog Boulevard. The role requires fluent German and English, minimum 12 months in international call center or travel agency environments, and a Grade 12.

You will manage bookings, resolve issues and communicate clearly under pressure.

Qualifications

• Fluent written and spoken German and English.
• Proven experience in international call center or travel agency environment.
• Grade 12 / Matric with clean record.

Responsibilities

• Provide outstanding end-to-end customer support across phone, webchat and email channels.
• Manage flight and holiday reservations, confirm client details and update itineraries.
• Handle cancellations and resolve traveler issues with proactive problem solving.
• Communicate travel guidelines and workflows clearly in German and English.
• Maintain productivity, accuracy and speed in handling inquiries.

Job description

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — Fully On‑Site)

Language Requirements: Fluent German and Fluent English (Written and Verbal)

Job Title: German‑Speaking Customer Service Travel Advisor

Role Overview

In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top‑tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Work Setup: 100% Fully On‑Site at 19 Hertzog Boulevard, Cape Town.

Education & Vetting: Minimum Grade 12 / Matric qualification; clean criminal record and clear credit history mandatory.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end‑to‑end assistance across all communication channels.
• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward‑thinking solutions.
• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

Essential Criteria:

• Language Proficiency: Fluent written and verbal communication in both German and English.
• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
• Educational & Background Vetting: Completed Grade 12 / Matric qualification at minimum, backed by a clean criminal record and clear credit history.

  Core Skills:

• Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.

Working Hours & Schedule

• Weekly Commitment: Full‑time (40 hours per week), 8‑hour daily shifts across 5 working days per week.
• Roster Pattern: Operational shifts scheduled on a rotating roster between 09:00 AM and 02:00 AM SAST.

Remuneration & Benefits

• Base Remuneration: R 20,000.00 gross per month.
• Night Shift Allowance: Extra compensation provided for operational hours worked after 07:00 PM SAST.
• Commuter Transport Subsidy: Subsidized one‑way company transport service for late shifts (company covers subsidy portion; employee contribution is R315).
• Medical Benefits (Select One Option):
  • Option A — Medical Aid: Full coverage for the employee only, OR
  • Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.
• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).