German Speaking Customer Advisor

Ignite; Khayelitsha; On-site; ZAR 223,000 - 257,000; Full time

Benefits offered by this job

Late shift premium

Shuttle subsidy

Healthcare option

Retirement plan

Job summary

Ignite seeks a German-speaking Travel Customer Advisor in Cape Town to deliver frontline support across calls, live webchat, and email for new bookings, itinerary changes, and cancellations. You will communicate in German and English and work 100% on-site at 19 Hertzog Boulevard, ensuring customer satisfaction in a fast-paced travel environment.

The role requires a Matric and a clean credit/criminal background, with rotating shifts from 09:00 to 02:00 SAST and a total of 40 hours per week.

Qualifications

• Fluent in German and English (written and spoken).
• 12+ months in global call centers or travel/airline industry.
• Grade 12 / Matric with clean credit and criminal background.

Responsibilities

• Deliver frontline service across calls, webchat, and email.
• Resolve conflicts with calm, proactive solutions.
• Verify data and process flight details and itineraries accurately.
• Explain travel procedures clearly in German and English.

Skills

German fluency

English fluency

Education

Matric / Grade 12

Job description

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — 100% On-Site)

Language Requirements: Fluent German and Fluent English

Job Title: German-Speaking Travel Customer Advisor

Position Summary

As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.

Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Verification: Minimum Matric / Grade 12 completion; clear credit and criminal background mandatory.

Primary Responsibilities

• End-to-End Service: Deliver exemplary customer service standards across every communication avenue.
• Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.
• Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.
• Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.
• High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.

Candidate Profile & Qualifications

Essential Requirements

• Language Skillset: High fluency in both written and spoken German and English.
• Work Experience: 12+ months within global call centers OR the travel/airline industry.
• Education & Background: Grade 12 / Matric completion with a clean credit and criminal background.

Key Attributes

Strong active listening, stress management, conflict handling, emotional intelligence, and time management.

Work Schedule & Hours

• Total Commitment: Full-time (40 hours per week), 8 hours daily across 5 working days.
• Roster Pattern: Rotational shifts scheduled Monday through Sunday.
• Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.

Compensation & Employee Perks

• Base Pay: R 20,000.00 gross per month.
• Late Shift Premium: Additional allowance provided for shifts extending past 07:00 PM SAST.
• Transportation Support: Subsidized one-way shuttle service for late shifts (company covers subsidy; employee contribution is R315).
• Healthcare Provision (Choice of 1):
  • Medical Aid Plan (protects the individual employee), OR
  • Medical Insurance Plan (protects employee + up to 2 dependents).
• Retirement Planning: 5% total pension contribution (2.5% employer match + 2.5% employee contribution).