German Customer Support Agent (Relocation Support Provided)

Cross Border Talents; Umhlanga Rocks; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

20 nights accommodation

Onboarding & Training

Job summary

Cross Border Talents in Durban is seeking a German-speaking Customer Support Agent. You will assist German customers by phone, email and chat, handling orders, deliveries, returns and product queries in a fast-paced, multicultural environment.

Relocation support provided includes a flight to Durban and 20 nights of company-paid accommodation, plus onboarding and modern Umhlanga offices. Strong communication and problem-solving skills are essential for success.

Qualifications

• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit record
• Customer service or call centre experience (retail experience is a plus)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Open to rotational shifts (including weekends)
• Basic computer literacy

Responsibilities

• Support customers in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product questions
• Resolve complaints with empathy and professionalism
• Escalate complex issues when needed
• Update and maintain accurate customer records
• Meet quality standards and customer satisfaction KPIs

Skills

German language

Customer service

Problem solving

Communication skills

Education

Matric / Grade 12

Tools

CRM software

Job description

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

About the job German Customer Support Agent (Relocation Support Provided)

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We’re hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.

What you’ll be doing

Support customers in German via phone, email, and chat

Assist with orders, deliveries, returns, and product questions

Resolve complaints with empathy and professionalism

Escalate complex issues when needed

Update and maintain accurate customer records

Meet quality standards and customer satisfaction KPIs

What we’re looking for

Matric (Grade 12)

Valid permission to work in South Africa

Clear criminal and credit record

Customer service or call centre experience (retail experience is a plus)

Strong communication and problem-solving skills

Comfortable in a fast-paced environment

Open to rotational shifts (including weekends)

Basic computer literacy

What you get

Competitive salary package (R20,000 – R25,000/month)

Paid training & full onboarding

Modern offices in a prime Umhlanga location

Friendly, diverse team environment

We make your move easy:

1x flight to Durban before your start date

20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.