Key Responsibilities
1. Operational & Cost Management
- Manage warehouse and transport operations within approved budgetary parameters.
- Control labour, equipment, maintenance, and operational expenditure against KPIs.
- Monitor and investigate cost overruns and implement corrective actions.
- Ensure accurate recording of all expenditure within the correct financial periods.
- Maintain accurate operational and financial reporting.
2. Warehouse Operations (Receiving & Picking)
- Ensure picking and receiving accuracy consistently meets agreed performance targets.
- Allocate appropriate resources according to operational plans.
- Maintain proper pallet identification, traceability, and warehouse organisation.
- Ensure the warehouse floor is prepared and organised before operational activities commence.
3. Process Compliance & Quality Assurance
- Ensure full compliance with company policies, procedures, and operational standards.
- Maintain warehouse quality standards in line with internal and external requirements.
- Ensure successful completion of internal and external audits.
- Address and close all audit findings within required timeframes.
- Conduct regular on-the-job assessments to ensure staff compliance and competence.
4. Continuous Improvement
- Drive continuous improvement initiatives in productivity, cost efficiency, service levels, and quality.
- Identify operational inefficiencies and implement sustainable improvements.
5. Facilities, Equipment & Maintenance
- Oversee maintenance of warehouses, buildings, racking, refrigeration systems, MHE, and fleet equipment.
- Ensure preventative maintenance schedules are adhered to.
- Maintain assets in clean, safe, and operational condition at all times.
- Ensure a clean, organised, and well-maintained warehouse environment.
6. Health, Safety & Risk Management
- Ensure compliance with all health, safety, environmental, and food safety regulations.
- Maintain operational readiness of fire systems, sprinklers, refrigeration, and generators.
- Conduct regular inspections of equipment, racking, and safety systems.
- Lead food safety compliance in line with FSSC 22000 standards.
- Act as Food Safety Team leader and drive continuous improvement initiatives.
- Ensure full audit readiness and compliance with all regulatory requirements.
7. Planning & Reporting
- Develop and manage daily and weekly operational plans.
- Ensure effective resource allocation aligned to operational requirements.
- Provide accurate daily and weekly performance reports (plan vs actual).
- Analyse and explain variances against budget and operational plans.
- Support budgeting and forecasting processes.
8. Risk Management
- Ensure fire protection, sprinkler systems, and emergency equipment are fully operational.
- Maintain refrigeration systems, generators, and critical infrastructure.
- Conduct routine rack inspections and safety checks.
- Ensure compliance with all relevant legislation and industry standards.
9. People Management
- Lead, manage, and develop warehouse and transport teams.
- Conduct monthly team meetings and one-on-one performance reviews.
- Ensure staff training, competence, and certification requirements are maintained.
- Promote a culture of safety, accountability, and performance excellence.
Minimum Requirements
- 10–12 years’ experience in Warehousing and Distribution Management within FMCG or QSR environments.
- Grade 12 plus a tertiary qualification (Logistics Management or related field – Degree / Honours / Postgraduate Diploma compulsory).
- Advanced MS Office skills (Excel, Word, PowerPoint, Outlook).
- Strong experience with Warehouse Management Systems (WMS).
- Strong financial, operational, and people management capability.