General Manager – Hospitality & Retail Centre

HotelJobs; South Africa; Presencial; ZAR 614.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flagship operation

Family-owned environment

Potential performance incentives

Descripción de la vacante

HotelJobs is seeking a General Manager for a busy hospitality and retail centre in KwaZulu-Natal. You will oversee restaurant, bakery, and retail operations, driving excellent guest service and strong financial performance.

Lead a diverse team in a fast-paced, seven‑day operation, ensuring compliance with HACCP standards, scheduling effectively, and delivering on revenue targets. The role requires hands-on leadership and a proactive approach.

Formación

• 5+ years in multi-unit hospitality or retail management.
• Experience in high-volume, fast-paced environments.
• Strong leadership with P&L ownership.

Responsabilidades

• Oversee daily operations across restaurant, bakery, and retail shop.
• Lead cross-functional teams and manage scheduling.
• Maintain site presentation and cleanliness of facilities.
• Manage budgets, costs, cash handling, and shrinkage.
• Produce reports for owners and drive growth initiatives.

Conocimientos

Leadership

People management

Financial acumen

Operational efficiency

Customer service

Organisational multitasking

Educación

Matric

Hospitality/retail/business qualification (preferred)

Herramientas

HACCP knowledge

Inventory management systems

South African labour law knowledge

Descripción del empleo

General Manager – Hospitality & Retail Centre

Location: KwaZulu‑Natal

Reporting To: Owners / Directors

Type: Full‑time, permanent (includes weekends, public holidays & shift flexibility)

Salary Range: R55,000 – R70,000 CTC (negotiable based on experience)

Role Overview

A high‑visibility leadership role overseeing a busy hospitality and retail centre comprising:

• A popular farm‑style restaurant
• A bakery/pizza section
• A well‑stocked retail/convenience shop

The General Manager is responsible for full operational control, exceptional customer experience, strong financial performance, and leading a diverse team in a fast‑paced, 7‑day‑a‑week environment.

Key Responsibilities

• Multi‑Outlet Operational Leadership
  • Oversee daily operations across the restaurant, bakery, and retail shop.
  • Ensure seamless coordination between kitchen, front‑of‑house, and retail teams.
  • Maintain immaculate site presentation, including restrooms, dining areas, and public spaces.
• Team Leadership & Culture
  • Recruit; train, schedule, and performance‑manage staff across all departments.
  • Build a motivated, service‑driven culture with strong accountability.
  • Lead from the front with a hands‑on, visible management style.
• Financial & Commercial Management
  • Full P&L responsibility across all outlets.
  • Manage budgets, cost control (food & retail), cash handling, and shrinkage.
  • Drive revenue growth, optimise margins, and achieve profitability targets.
  • Produce accurate weekly/monthly reports for owners.
• Customer Experience Excellence
  • Ensure fast, friendly, efficient service for travellers and local customers.
  • Maintain high standards of food quality, freshness, and presentation.
  • Handle customer queries, complaints, and feedback professionally.
  • Ensure restrooms and public areas are consistently spotless.
• Compliance; Safety & Standards
  • Uphold HACCP, food safety, hygiene, and health & safety standards.
  • Oversee equipment maintenance, site repairs, and contractor management.
• Inventory; Supply & Stock Control
  • Manage ordering, supplier relationships, stock rotation, and waste reduction.
  • Ensure accurate stock counts and prevent losses across all outlets.
  • Maintain product freshness and retail merchandising standards.
• Marketing & Growth Initiatives
  • Implement promotions and campaigns to increase footfall and spend.
  • Collaborate on branding, signage, and customer‑facing communication.
  • Identify new revenue opportunities and operational improvements.

Requirements & Qualifications

• Experience
  • 5+ years in multi‑unit hospitality or retail management.
  • Experience in restaurant, bakery, or convenience retail operations highly advantageous.
  • Proven success in high‑volume, fast‑paced environments.
• Skills
  • Strong leadership and people management.
  • Excellent financial acumen with P&L ownership.
  • Operational efficiency and problem‑solving under pressure.
  • Customer service excellence and conflict resolution.
  • Strong organisational and multitasking ability.
• Knowledge
  • Food safety & hygiene standards (HACCP).
  • Inventory systems and stock management.
  • South African labour law and HR basics.
• Personal Attributes
  • Hands‑on; energetic, and highly reliable.
  • Strong work ethic with the ability to work weekends & public holidays.
  • Passion for quality food, service, and customer satisfaction.
  • Calm under pressure, solutions‑driven, and proactive.
• Additional
  • Matric essential; hospitality/retail/business qualification preferred.
  • Valid driver’s licence and own transport advantageous.
  • Clear criminal record.

What We Offer

• Competitive salary: R55,000 – R70,000 CTC.
• Opportunity to lead a flagship hospitality and retail operation.
• Supportive; family‑owned business environment.
• Potential for performance incentives/bonuses.