Gauteng Regional Operations Leader - Multi-Store Growth

Cash Crusaders; Gauteng; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Cash Crusaders seeks an experienced Senior Area Manager to oversee day-to-day operations of multiple franchise stores within a designated region. The role involves driving profitability, mentoring franchise partners, and ensuring standards are consistently applied, with regular travel between stores and reporting to senior management.

You will manage store performance, stock, customer service standards, and lead a team of Store Managers, while supporting recruitment and store development.

Qualifications

• 7+ years in a senior management or multi-site operational role.
• Strong financial acumen with experience analysing P&L statements and business performance.
• Excellent leadership, coaching, and people management skills.
• Strong communication and relationship-building abilities.
• High level of organisation and attention to detail.
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.
• Innovative, ambitious, and solutions-driven.
• Valid driver's licence and reliable vehicle.
• Willingness to travel extensively.
• Ability to successfully complete a pre-employment polygraph assessment.

Responsibilities

• Drive profitability across New Goods, Second-Hand Goods, and SSB profit centres.
• Manage store sales performance against budgets.
• Analyse profit and loss statements and identify opportunities to improve profitability.
• Monitor expenses and implement cost-control measures.
• Review key business statistics and operational reports to improve store performance.
• Ensure consistent implementation of merchandising standards.
• Oversee marketing initiatives across all stores.
• Coordinate stock availability and optimise stock distribution.
• Monitor stock ageing, discontinued stock, repair stock, and damaged stock.
• Organise and participate in monthly stocktakes.
• Safeguard company assets, including stock, vehicles, fixtures, equipment, and petty cash.
• Ensure repair turnaround times meet company standards.
• Coach, mentor, and develop franchise partners.
• Develop and implement business improvement plans where required.
• Review improvement plans regularly and adjust strategies to achieve business objectives.
• Manage change initiatives within stores.
• Ensure customer service standards are consistently maintained.
• Review Mystery Shopper results and implement corrective actions where necessary.
• Ensure social media activity complies with company standards.
• Ensure stores maintain appropriate staffing levels.
• Support recruitment, training, and employee development.
• Drive succession planning initiatives.
• Manage employee performance effectively.
• Promote positive employee relations and engagement.
• Oversee HR administration and remuneration processes where applicable.
• Ensure all stores comply with company policies, procedures, SOPs, and system requirements.
• Maintain high security standards across all stores.
• Conduct regular operational meetings and provide detailed reports to management.

Skills

Leadership

Financial acumen

Multi-site management

Travel-ready

Store development

Communication

Excel/Reporting

Driver's license

Job description

Cash Crusaders seeks an experienced Senior Area Manager to oversee day-to-day operations of multiple franchise stores within a designated region. The role involves driving profitability, mentoring franchise partners, and ensuring standards are consistently applied, with regular travel between stores and reporting to senior management.

You will manage store performance, stock, customer service standards, and lead a team of Store Managers, while supporting recruitment and store development.