Regional Operations Leader

Cash Crusaders; Mpumalanga; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Cash Crusaders seeks an Area Manager to oversee day-to-day operations across multiple franchise stores within a designated region. You will drive profitability, mentor franchise partners, and ensure company standards are consistently implemented while traveling between stores.

The role reports to senior management and acts as the direct line manager for Store Managers, with a focus on improving store performance, stock management, and cost controls.

Qualifications

• Minimum of 3 years' experience in a senior management or multi-site operational role.
• Strong financial acumen with experience analysing P&L statements.
• Excellent leadership, coaching, and people management skills.
• Strong communication and relationship-building abilities.
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.
• Willingness to travel extensively.
• Valid driver's licence and reliable vehicle.
• Ability to successfully complete a pre-employment polygraph assessment.

Responsibilities

• Drive profitability across New Goods, Second-Hand Goods, and SSB profit centres.
• Manage store sales performance against budgets.
• Analyse profit and loss statements and identify opportunities to improve profitability.
• Monitor expenses and implement cost-control measures.
• Review key business statistics and operational reports to improve store performance.
• Ensure consistent implementation of merchandising standards.
• Oversee marketing initiatives across all stores.
• Coordinate stock availability and optimise stock distribution.
• Monitor stock ageing, discontinued stock, repair stock, and damaged stock.
• Organise and participate in monthly stocktakes.
• Safeguard company assets, including stock, vehicles, fixtures, equipment, and petty cash.
• Ensure repair turnaround times meet company standards.
• Coach, mentor, and develop franchise partners.
• Develop and implement business improvement plans where required.
• Review improvement plans regularly and adjust strategies to achieve business objectives.
• Manage change initiatives within stores.
• Ensure customer service standards are consistently maintained.
• Review Mystery Shopper results and implement corrective actions where necessary.
• Ensure social media activity complies with company standards.
• Ensure stores maintain appropriate staffing levels.
• Support recruitment, training, and employee development.
• Drive succession planning initiatives.
• Manage employee performance effectively.
• Promote positive employee relations and engagement.
• Oversee HR administration and remuneration processes where applicable.
• Ensure all stores comply with company policies, procedures, SOPs, and system requirements.
• Maintain high security standards across all stores.
• Conduct regular operational meetings and provide detailed reports to management.

Skills

Senior management

Multi-site operations

Financial acumen

Leadership

Communication

Tools

Microsoft Excel

PowerPoint

Job description

Cash Crusaders seeks an Area Manager to oversee day-to-day operations across multiple franchise stores within a designated region. You will drive profitability, mentor franchise partners, and ensure company standards are consistently implemented while traveling between stores.

The role reports to senior management and acts as the direct line manager for Store Managers, with a focus on improving store performance, stock management, and cost controls.