Gauteng Luxury Resort Operations Leader | Hybrid & Bonus

Placements24; Pretoria; Híbrido; ZAR 1.800.000 - 3.000.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Bonus

Medical aid

Retirement fund

Housing allowance

Professional development

Employee discounts

Hybrid work

Resumo da vaga

Placements24 is seeking an accomplished Operations Director for a premier luxury resort in Pretoria, Gauteng. You will lead all resort operations, drive profitability, and ensure world-class guest experiences in a high-end hospitality setting.

The role demands 12+ years in hotel operations, with 5+ years at director level, strong leadership, P&L mastery, and a focus on service excellence. Hybrid work is offered, with on-site leadership and strategic off-site planning.

Qualificações

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Master's degree preferred.
• Minimum of 12 years of progressive hotel operations experience with at least 5 years in a Director-level role at a luxury property.
• Proven ability to manage complex hotel operations and improve financial performance.
• Strong leadership, strategic thinking, and problem-solving skills.
• Experience with luxury hospitality standards and guest expectations.
• Budget management, P&L analysis, and cost optimization.
• Ability to balance on-site leadership with strategic off-site planning.

Responsabilidades

• Oversee and direct the operations of all resort departments.
• Develop and implement strategic operational plans aligned with vision and financial objectives.
• Ensure delivery of exceptional guest service standards and personalized experiences.
• Manage departmental budgets, focusing on revenue, cost control, profitability.
• Lead and develop a team of department heads and staff.
• Ensure policies and procedures are efficient and compliant.
• Collaborate with General Manager on strategic initiatives and business development.
• Manage vendor relationships and procurement processes.
• Maintain luxurious facility standards.
• Drive innovation in operational services and guest offerings.
• Participate in executive meetings and contribute to management of the Pretoria resort.

Conhecimentos

Leadership

Strategic thinking

Problem-solving

Negotiation

Communication skills

Guest service mindset

Formação

Bachelor's degree in Hospitality Management or related field

Master's degree (preferred)

Ferramentas

PMS (Property Management Systems)

Operational software

Descrição da vaga

Placements24 is seeking an accomplished Operations Director for a premier luxury resort in Pretoria, Gauteng. You will lead all resort operations, drive profitability, and ensure world-class guest experiences in a high-end hospitality setting.

The role demands 12+ years in hotel operations, with 5+ years at director level, strong leadership, P&L mastery, and a focus on service excellence. Hybrid work is offered, with on-site leadership and strategic off-site planning.