Guest Experience officer / Guest services x2 Permanent

MyCareerCraft; Paarl; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MyCareerCraft is seeking a warm and professional Guest Relations Officer to join our hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting multiple departments as needed.

You will greet guests, manage check-ins, assist with reservations, and coordinate with front office, spa, housekeeping and Food & Beverage teams. Strong communication, attention to detail, and reliability are essential, with own

Qualifications

• Hospitality certificate or diploma is required.
• 3–4 years of experience in guest relations or front office.
• Strong administrative and computer skills.
• Excellent verbal and written communication.
• Customer-focused with high-profile guests experience.
• Professional appearance and friendly demeanor.
• Attention to detail, reliability, and punctuality.
• Ability to collaborate across departments.
• Own reliable transport.

Responsibilities

• Greet guests and manage check-in/check-out.
• Share guest information with relevant departments.
• Assist with reservations, bookings, tours, and transfers.
• Maintain guest details, profiles, and billing.
• Prepare welcome letters and registration documents.
• Handle queries and concerns professionally.
• Support Reservations, spa, housekeeping, and F&B teams as needed.
• Manage daily guest itinerary sheets and call logs.
• Book and monitor transfers, ensuring charges are processed correctly.
• Perform handovers with colleagues across shifts and complete limited night audit duties.
• Report maintenance or service issues to management as needed.

Skills

Communication skills

Interpersonal skills

Administrative skills

Computer skills

Attention to detail

Reliability and punctuality

Teamwork / collaboration

Customer-focused

Education

Hospitality certificate or diploma

Tools

Office software

Job description

Guest Relations Officer Hospitality

We are seeking a professional and welcoming Guest Relations Officer to join our client'shospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

• Greet guests warmly and handle check-in and check-out procedures.

• Share guest information with relevant departments to ensure smooth communication.

• Assist with reservations, restaurant bookings, tours, transfers, and itineraries.

• Maintain accurate guest details, profiles, and billing information.

• Prepare welcome letters, registration cards, and other guest documentation.

• Handle guest queries, calls, and concerns in a professional manner.

• Support the reservations, spa, housekeeping, and food & beverage teams when required.

• Manage daily guest itinerary sheets and call logs.

• Book and monitor transfers, ensuring charges are processed correctly.

• Perform handovers with colleagues across shifts and complete limited night audit duties.

• Report maintenance or service issues to management as needed.

Requirements

• Hospitality certificate or diploma.

• 3-4 years experience in a similar guest relations or front office role.

• Strong administrative and computer skills.

• Excellent communication and interpersonal abilities, both verbal and written.

• Customer-focused with the ability to work confidently with high-profile guests.

• Professional appearance with a friendly and approachable manner.

• Strong attention to detail, reliability, and punctuality.

• Ability to work collaboratively across departments and adapt to guest needs.

• Own reliable transport.

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