FX Client Onboarding & Support Specialist

Sable Group; Durban; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Sable International in Durban seeks a Client Onboarding and Support Administrator to be the first touchpoint in the client journey. You will guide clients through onboarding, verify documentation for FICA, SARB, and internal standards, and coordinate initial setups with internal teams and external partners to enable smooth access.

You should have a Finance/economics/business background, strong English communication, meticulous organisation, and experience with MS Excel/CRM tools to manage

Qualifications

• Degree in Finance, Economics, Business or related field.
• Interest in foreign exchange operations, financial administration and regulatory compliance.
• Excellent English with strong communication and customer service skills.
• Ability to engage professionally with international clients in writing and over the phone.
• Methodical, reliable, highly organised with attention to detail.
• Strong time management to meet daily deadlines in a fast-paced environment.
• Problem-solver with proactive approach; CRM exposure a plus.

Responsibilities

• Client relationship management: act as first contact for prospective and existing clients.
• Guide onboarding process and direct clients to appropriate solutions.
• Maintain relationships with introducers, brokers, banks and internal stakeholders.
• Deliver high-level service by proactive client communication and expectation management.
• Onboarding and business support: manage onboarding from inquiry to account activation.
• Review documentation for compliance with FICA, SARB and internal requirements.
• Coordinate onboarding with internal teams and external partners.
• Assist with transaction support, BoP reporting and settlement coordination.
• Data management: maintain client records, case notes and documentation.
• Identify opportunities to expand services and improve client experience.

Skills

English proficiency

Customer service

Communication

Problem solving

Time management

Attention to detail

CRM exposure

MS Excel

Education

Bachelor's degree in Finance/Economics/Business

Tools

MS Excel

Word

Outlook

CRM software

Job description

Sable International in Durban seeks a Client Onboarding and Support Administrator to be the first touchpoint in the client journey. You will guide clients through onboarding, verify documentation for FICA, SARB, and internal standards, and coordinate initial setups with internal teams and external partners to enable smooth access.

You should have a Finance/economics/business background, strong English communication, meticulous organisation, and experience with MS Excel/CRM tools to manage