Functional Man: Network Centre Operation

Telkom SA; Centurion; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Telkom SA in Centurion seeks a Functional Manager for Network Centre Operations to lead planning, coordination, and control of high-level network resources and services. You will oversee maintenance of core telecom network elements across legacy and next-generation platforms, ensuring optimal performance and service delivery.

The role emphasizes leadership, stakeholder management, budget oversight, and compliance with Telkom policies, along with driving operational efficiencies and service

Qualifications

• Functional Knowledge includes Business Plan, Fault Finding Procedures, ICT Fundamentals, Internetworking Arch, Protocol & Topology, Management Tools, Network, Product & Services Technologies, Operational Management, Processes, Telkom Policies & Procedures, Vendor & Contract Management

Responsabilités

• Implement operational plan
• Evaluate/ introduce/ integrate technology/ services/ solution
• Develop technical operational plans
• Research technology, solutions and services
• Build and manage relationships with internal and external customers
• Provide high level support on network and services
• Compile and execute Human Capital Plan
• Provide feedback, coaching and set performance standards
• Implement corrective actions and manage underperformance
• Develop staff and customers
• Provide training and development initiatives
• Manage and assess performance and competence
• Establish and enable sound work environment and culture
• Implement conducive legislativе environment
• Improve network/service & platform performance
• Upgrade network, services and platforms
• Maintain network and services systems
• Conduct special investigations
• Manage finances of section and monitor operational budget
• Maintain vendor/partner and support contracts

Connaissances

Operational Management

Vendor Management

Fault Finding

ICT Fundamentals

Internetworking

Network Technologies

Topologies

Formation

National Diploma / IT Engineering

Description du poste

Job title: Functional Man: Network Centre Operation

Job grade: M5

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Senior Management

Core Description

Through planning, leadership, coordination, measurement & control, to be responsible for the management & optimal use of high level support specialist, financial, system & technology resources to ensure that the Network, services & products are functioning optimally according to set standards. Ensure the high level support maintenance and associated operations of an area's core telecom Network & Service technologies both from a legacy and next generation perspective. This includes Special Service activation & assurance, quality acceptance and commissioning of new network elements.

Job Responsibilities

Responsible for the integration and execution of business drivers and key business objectives (20%)

- Implement operational plan
- Evaluate/ introduce/ integrate technology/ services/ solution
- Develop technical operational plans
- Research technology, solutions and services
Manages internal & external customer relationships (20%)
- Build and manage relationships with relevant stakeholders, i.e. Internal and external customers
- Provide high level support on network and services
Manages people performance and development (10%)
- Compile and execute Human Capital Plan
- Provide feedback, coaching and set performance standards
- Implement corrective actions, i.e. managing underperformance and correcting behaviour
- Develop staff/ customers
- Provide appropriate training and development initiatives
- Manage and assess performance and competence and recognize and reward performance
- Establish and enable sound work environment and culture for optimum staff performance
Drive compliance as per Telkom policies (10%)
- Implement conducive/ legislative environment
Drives operational efficiencies (30%)
- Improve network/ service & platform performance
- Upgrade network, services and Platforms
- Maintain network and services systems
- Conduct special investigations
Manages the development of budgets, expenditure and performance reporting (10%)
- Manage finances of section and monitor operational (OPEX) budget
- Maintain vendor/ partner and support contracts

Core Competencies

Functional Knowledge
Business Plan; Fault Finding Procedures; Info & Communication Technology (ICT) Fundamentals; Internetworking Arch, Protocol & Topology;Management Tools; Network, Product & Services Technologies; Operational Management; Problem Solving; Processes; Telkom Policies & Procedures;Vendor & Contract Management

Attitudes/ Leadership Competencies
Adaptability; Approachable; Business orientated; Committed; Conscientious; Customer Focus; Customer orientated; Decisive; Dedicated; Flexible/Adaptable; Innovative; Integrity; Motivated; Perseverance; Performance Driven; Proactive; Professionalism; Punctual; Reliable; Responsible;Systematic; Business Leadership; Market Leadership; People Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate in Engineering or Information Technology

Experience

Additional Information

Certification:

• Relevant standards or vendor certification (CCNP and higher, ITIL, Oracle, Metro etc.) will be an advantage

Special Requirements:

• Ability to work under pressure
• Available for operational escalations
• Need to be able to think beyond the short term
• Capable of handling complex and urgent operational situations

Special Requirements

Physical Requirements

• None

Key Stakeholders

• Executive
• Management