Full-time Concierge

Propr; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hands-on training

Professional development opportunities

Wellness app October Health

Regular social events

Referral program

Job summary

Propr is seeking a full-time Concierge in Cape Town to deliver exceptional guest experiences across our properties. You will welcome guests, ensure outstanding stays, and help with on-site tasks to maintain high standards.

The role requires reliability, local knowledge of Cape Town, and the ability to work across rotating shifts. You will be the face of Propr, solving issues quickly and coordinating with teams on maintenance, amenities, and guest requests, while staying friendly and

Qualifications

• Experience in hospitality, customer service or a similar guest-facing environment.
• Strong empathy and emotional intelligence with guest wellbeing in mind.
• Excellent attention to detail (e.g., noticing small issues in rooms).
• Solid knowledge of Cape Town and surrounding areas to recommend venues and experiences.
• Clear and effective communication, both verbal and written.
• Ability to stay calm under pressure and solve problems on the fly.

Responsibilities

• Greet guests and welcome them across multiple properties in Cape Town.
• Ensure guests have everything needed for a fantastic stay.
• Conduct property inspections before arrivals and report maintenance issues.
• Present properties to Airbnb-profile standards.
• Assist with welcome packs, baby cots, and other guest requests.
• Provide on-the-ground problem solving and support to guests and team.
• Communicate clearly with guests and the Propr team in writing.

Skills

Hospitality

Customer service

Empathy

Attention to detail

Cape Town knowledge

Communication

Problem solving

Reliability

Punctuality

Team player

Driver's license

Tools

Property management system

Apps & systems fluency

Job description

We’re looking for a full‑time Concierge to join our Cape Town team and help us deliver the kind of guest experience that makes people want to come back.

This is a hands‑on role where no two days are quite the same. You’ll be out and about across Cape Town and surrounds, welcoming guests, making sure our properties are looking their best, solving problems as they come up and adding those little touches that turn a good stay into a great one.

What you’ll be doing:

• Be the face of Propr when checking guests into our properties, providing a friendly, professional and seamless welcome
  
• Ensure guests have everything they need for a fantastic stay and are confident in the property and the surrounding area
  
• Complete thorough property inspections before guest arrivals, checking for damages, maintenance issues, cleaning standards and anything that could affect the guest experience
  
• Make sure properties are presented to the same high standard as they are on their Airbnb profile
  
• Report property issues, working with the relevant teams to make sure problems are resolved
  
• Assist with the finer touches that create memorable Propr experiences, from delivering welcome packs to setting up baby cots and other guest requests
  
• Support guests and the wider team with on‑the‑ground problem solving when things don't go according to plan
  
• Communicate clearly and efficiently with guests and the wider Propr team, both verbally and in writing
  
• Be punctual, organised and ready to move between properties and tasks throughout your day
  
• Jump in and help wherever needed to keep our guests, properties and team running smoothly
  

Here’s our description of the ideal person for this job:

• You’re based in Cape Town or the surrounding areas and have reliable transport to travel between properties
  
• You have a valid driver's licence and a reliable, roadworthy vehicle of your own
  
• You have experience in hospitality, customer service or a similar guest‑facing environment
  
• You’re empathetic, emotionally intelligent and genuinely care about how people feel
  
• You have excellent attention to detail. You’re the kind of person who can’t walk past a skew picture on the wall without straightening it
  
• You have good knowledge of Cape Town and the surrounding areas, including restaurants, attractions and experiences you can recommend to guests
  
• You’re tech savvy and comfortable using different systems and apps to communicate, complete tasks and keep yourself organised
  
• You communicate clearly, quickly and effectively, both verbally and in writing
  
• You stay calm under pressure. You run towards the fire, not from it
  
• You’re a problem solver who can think on your feet and find solutions when things don't go according to plan
  
• You’re proactive. You don't wait to be told something needs doing when you can see it needs doing
  
• You’re reliable, punctual and take responsibility for your work
  
• You genuinely give a shit about each guest’s experience
  
• You’re a team player who is willing to jump in and help the team deliver a holy‑shit level of service
  
• You’re flexible and available to work a rotating shift schedule, including mornings, evenings, weekends and public holidays
  
• You’re comfortable being on your feet, travelling between properties and having a role where every day can look different
  

At Propr, we’re all about building an amazing place to work - together. One where you’re supported, challenged, and celebrated. From day one, you’ll be backed by a hands‑on specialised training team lead as well as having access to our next‑level learning platform and resources to help you hit the ground running. We don’t do outdated systems or slow laptops. You’ll get great hardware and user‑friendly, well‑integrated software including our very own custom‑built property management system - to help you work efficiently, collaborate easily, and skip the admin headaches .

We’ve got your well‑being covered with October Health , a performance psychology‑based mental health and wellness app, and after a year with us, we’ll invest in your growth with professional development opportunities—on us! We love a good vibe, so expect Friday office treats or drinks, epic season‑end parties, regular social events, annual team building events that bring everyone together as well as a referral program that rewards you for helping us grow the team. Best of all, you’ll be surrounded by fantastic people who live and breathe our 5 H's every day.

At Propr, you’re trusted to own your work and supported to grow with clear expectations and goals and above all, kind accountability. It’s not just a job—it’s a place where you can do great work and have a great time doing it.

Company Values

Company values may seem like some corporate‑bullshit‑marketing‑ploy, but when you are faced with a challenging situation they can guide you to the correct solution. Knowing our values will help you to make the right decision, even if it’s a tough one. At Propr, we have 5 H's!

HONEST: We’re honest - even when it hurts. With colleagues, clients and guests we believe in transparency and owning up to our mistakes.

HUNGRY: We celebrate our victories and acknowledge our successes while striving to be better every day. We always want to be better. Better as a company and better as humans.

HUMBLE: What you have in your email signature doesn’t determine the value of your ideas or potential. We want each member of the team thinking critically about our company and processes.

HELPFUL: We look at everything in terms of “how can I help” not “what is the minimum I am required to do in order to satisfy the conditions of my employment”. We have 3 customers; our teammates, our guests and our property owners. We want them all to feel that everyone in the team is there to help them.

HAPPY: We work hard to make sure that everyone is in a role that they are great at and that has meaning to them.