Client Relationship Manager

Reapit; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

PayProp in Cape Town seeks a Client Relationship Manager: Operations Support to join a growing Client Services team and support rental payments operations. You will handle banking and payment queries, manage tickets and calls, and contribute to process improvements.

We value strong communication, attention to detail, and a proactive, solutions-focused mindset. The role is office-based with a clear path to impact and professional growth.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and commitment to quality.
• Ability to work independently and take ownership of tasks.
• Resilient and able to perform under pressure.
• Positive, professional, and solutions-focused approach.
• Strong team player with the ability to build collaborative relationships.
• Accountable, reliable, and highly organised.
• Proficient in Microsoft Office.
• Valid driver’s licence and access to reliable transport.
• Based in Cape Town or surrounding area, office-based role.
• Matric / Grade 12 qualification or equivalent.
• 2–3 years’ experience in a customer service or support environment.
• Advantageous: Experience using Excel, Freshdesk, Telviva, HubSpot, and Asana.

Responsibilities

• Handling inbound and outbound client calls related to operational and payment service queries.
• Managing email support tickets from receipt through to resolution, ensuring timely and accurate responses.
• Debit order approvals and limit increases.
• Damage deposit release approvals.
• Arrears management support.
• Bank letter administration.
• Foreign payment transfers.
• Letter of Demand file management.
• Other banking and payment-related services.
• Support the broader Client Services function with operational activities, reporting requirements, and special projects.
• Collaborate with internal teams to ensure efficient service delivery and an exceptional customer experience.
• Provide additional administrative and operational support as required to maintain team effectiveness, business continuity and improvement.

Skills

Communication

Customer service

Attention to detail

Independent worker

Resilience

Team player

Organisation

Microsoft Office

Education

Matric / Grade 12

Tools

Microsoft Office

Excel

Freshdesk

Telviva

HubSpot

Asana

Job description

Could you be our next Client Relationship Manager?

We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud-based Web applications.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

Reporting to the Senior Client Relationship Manager, you’ll:

Join a dynamic Client Services team supporting a growing customer base across the property industry.

Develop and maintain specialist expertise in payments processing and rental industry operations.

Deliver high-quality customer support through:

• Handling inbound and outbound client calls related to operational and payment service queries.
• Managing email support tickets from receipt through to resolution, ensuring timely and accurate responses.
• Debit order approvals and limit increases
• Damage deposit release approvals
• Arrears management support
• Bank letter administration
• Foreign payment transfers
• Letter of Demand file management
• Other banking and payment-related services

Support the broader Client Services function with operational activities, reporting requirements, and special projects.

Collaborate with internal teams to ensure efficient service delivery and an exceptional customer experience.

Provide additional administrative and operational support as required to maintain team effectiveness, business continuity and improvement.

Who we’re looking for

At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the following skills and attributes may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Excellent communication and customer service skills.

Strong attention to detail and commitment to quality.

Ability to work independently and take ownership of tasks.

Resilient and able to perform under pressure.

Positive, professional, and solutions-focused approach.

Strong team player with the ability to build collaborative relationships.

Accountable, reliable, and highly organised.

Proficient in Microsoft Office

Valid driver’s licence and access to reliable transport.

Based in Cape Town or the surrounding area, as this is a full-time office-based role.

Matric / Grade 12 qualification or equivalent.

2-3 years’ experience in a customer service or support environment.

Advantageous: Experience using Excel, Freshdesk, Telviva, HubSpot, and Asana.

We will train you to become an expert in client money platforms.

What your impact and success looks like

As a Client Relationship Manager: Operations Support we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

Complete company onboarding and demonstrate proficiency in core systems, processes, and operational responsibilities.

Independently manage day-to-day support requests, including banking and payment-related queries.

Build a strong understanding of rental payments operations and client support procedures.

Meet agreed service levels for ticket and call handling

Within 3 months:

Confidently manage the full range of operational services with minimal supervision.

Consistently achieve quality, productivity, and service level targets.

Develop strong working relationships with clients and internal stakeholders.

Contribute to process improvements and support team initiatives and projects.

Within 6 months:

Be recognised as a subject matter expert in rental payments operations and support processes.

Take ownership of complex client queries and operational investigations.

Actively identify opportunities to improve efficiency, client experience, and team performance.

Support knowledge sharing and provide guidance to newer team members where required.

What’s in it for you?

We operate a flexible working policy and would like you to work from our offices 5 days a week during peak processing times (2 weeks of the month). During quieter periods, we ask that you work from the office 3 days a week (Wednesdays, Thursdays, and Fridays).

This opening is your chance to really make an impact at PayProp, and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, once the probation period has been successfully completed.

Don’t tick all the boxes? Neither do we

We care about our society and want our industry to become a more inclusive and diverse place to work. Experience and a perfect fit for the role are not our only hiring considerations. We’re just as keen on candidates that share our values and have the right attitudes and behaviours for success.

Bottom line: we are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

You will find it a very welcoming, comfortable place. We offer a supportive, empowering environment where everyone is appreciated and respected. We welcome new ideas, thinking and approaches, and we listen to our employees.