Fruit and Veg Manager Eersteriver

Surgo; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Surgo (Pty) Ltd seeks an experienced Fruit and Veg Manager to lead the department at the Eerste River store in Cape Town. You will ensure a profitable, efficient, and customer-focused operation while guiding daily activities and driving team performance.

The role requires a minimum of 12 years in Fruit & Veg management and at least 5 years in retail, with a strong emphasis on customer service, stock control, merchandising, and cost management.

Qualifications

• Grade 12 / Matric (essential).
• Minimum 12 years Fruit & Veg Department management experience.
• Minimum 5 years' experience in a retail store environment.

Responsibilities

• Oversee day-to-day Fruit and Veg dept operations.
• Deliver excellent customer service and ensure customers feel valued.
• Handle queries and complaints promptly and professionally.
• Manage receiving, cutting, packing, and merchandising per standards.
• Monitor profitability and control costs within the dept.
• Maintain stock levels, reduce wastage, and minimise shrinkage.
• Plan and execute promotions with store management.
• Recruit, train, and schedule staff; ensure policy/hygiene adherence.
• Conduct performance reviews and address staff issues.
• Ensure compliance with company rules and standards.

Skills

Customer service

People management

Communication

Problem solving

Teamwork

Attention to detail

Administrative skills

Organised

Education

Grade 12 / Matric

Job description

Location:Eerste River,Cape Town
Industry:Retail / FMCG
Salary:Market-related
Working Hours:Monday to Sunday (shift-based)

About the Company

Our client is a leading retail group headquartered in the Western Cape. Since 2012, they've been dedicated to providing exceptional service in the Fast-Moving Consumer Goods (FMCG) industry, operating primarily in emerging markets. They view their customers as part of their extended family and pride themselves on delivering on every promise we believe in doing exactly what we say were going to do.

Join a team that values integrity, community, and creating meaningful experiences for both staff and customers.

Position Overview

Our client is seeking an experienced Fruit and Veg Manager to lead the department at their Eerste River store. The successful candidate will be responsible for ensuring a profitable, efficient, and customer-focused Fruit and Veg department while managing daily operations and team performance.

Key Responsibilities

• Oversee the day-to-day operations of the Fruit and Veg department.
• Ensure excellent customer service every customer should feel valued and appreciated.
• Handle customer queries, suggestions, and complaints promptly and professionally.
• Manage receiving, cutting, packing, and merchandising of stock in line with company standards.
• Monitor department performance and ensure profitability through effective cost control.
• Maintain stock levels, reduce wastage, and minimise shrinkage.
• Plan and execute promotional activities in collaboration with store management.
• Recruit, train, and schedule staff; ensure adherence to company policies and hygiene standards.
• Conduct regular performance reviews and address any staff issues in a timely manner.
• Ensure departmental compliance with company rules, security procedures, and operational standards.
• Support the achievement of store performance targets set by senior management.

Skills and Competencies

• Strong customer service orientation and a positive, hands-on attitude.
• Excellent people management and leadership skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to foster teamwork and motivate staff.
• High attention to detail with solid numerical and administrative skills.
• Reliable, organised, and able to work independently as well as in a team.

Qualifications and Experience

• Grade 12 / Matric (essential).
• Minimum 12 years Fruit & Veg Department management experience.
• Minimum 5 years' experience in a retail store environment.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.