Banking Client Advisor - Digital Solutions (12-Month)

FirstRand Limited; Upington; On-site; ZAR 180,000 - 300,000; Part time

Job summary

FNB, part of FirstRand Limited, invites applications for a 12-month hourly-rate contract as a POP - Customer Advisor. You will build strong client relationships, deliver excellent service, and guide customers to digital and self-service channels while ensuring compliance and accuracy.

Ideal candidates will have Grade 12 or higher, strong communication skills, and the ability to work in a fast-paced banking environment.

Qualifications

• Minimum Grade 12/NQF4 as base qualification.
• 1–3 years in customer-facing environments, service delivery or client support.
• Experience in financial services is preferred but not required.

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience by addressing needs and expectations.
• Guide customers toward digital and self-service solutions.
• Ensure compliance with regulations and internal policies.

Skills

Customer service

Relationship building

Communication

Sales orientation

Education

Grade 12

NQF Level 5 Certificate

Job description

FNB, part of FirstRand Limited, invites applications for a 12-month hourly-rate contract as a POP - Customer Advisor. You will build strong client relationships, deliver excellent service, and guide customers to digital and self-service channels while ensuring compliance and accuracy.

Ideal candidates will have Grade 12 or higher, strong communication skills, and the ability to work in a fast-paced banking environment.