Receptionist

South Cape Recruitment; Addo; On-site; ZAR 120,000 - 180,000; Full time

Job summary

South Cape Recruitment is seeking a friendly Front Desk Receptionist for a lodge in Addo, Eastern Cape. You will greet guests, manage check-ins/outs, answer calls, and handle inquiries to ensure a smooth arrival experience.

The role requires Grade 12, strong English communication, proficiency with Microsoft Office, and the ability to multitask and stay organized during busy periods. Experience with reservations or property management systems is a plus.

Qualifications

• Grade 12 (Matric) is required.
• Computer literate with proficiency in Microsoft Office.
• Experience with reservations or property management systems is advantageous.
• Excellent English communication (verbal and written).

Responsibilities

• Welcome guests and visitors in a professional and friendly manner.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle all incoming calls, emails, and guest inquiries.
• Process reservations, amendments, cancellations, and special requests.
• Maintain accurate guest profiles and reservation records.
• Provide guests with information regarding facilities, services, activities, and local attractions.
• Coordinate guest requests with housekeeping, maintenance, F&B and other departments.
• Assist with arranging transfers, excursions, and special guest experiences.
• Process guest payments, invoices, and daily cash-ups.
• Ensure all guest accounts are accurate and up to date.
• Handle guest complaints promptly and professionally.
• Maintain a clean, organized reception area.
• Prepare daily arrival, departure, and occupancy reports.
• Monitor reception stationery and office supplies.
• Ensure compliance with policies and service standards.
• Assist with administrative duties, filing, and record keeping.
• Promote lodge facilities and services to enhance the guest experience.
• Maintain confidentiality of guest and company information.
• Support the Front Office Manager with operational and administrative tasks.
• Work closely with all departments to ensure seamless guest service delivery.
• Ensure exceptional customer service standards at all times.
• Assist with shift handovers and communicate important operational information.
• Perform any other reasonable duties to support efficient operation.

Skills

Exceptional customer service

Telephone etiquette

Administrative skills

Attention to detail

Multitasking

Problem solving

Interpersonal skills

Shift flexibility

Education

Grade 12 / Matric

Tools

Microsoft Office

Job description

Key Responsibilities & Duties:

• Welcome guests and visitors in a professional and friendly manner.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle all incoming telephone calls, emails, and guest enquiries.
• Process reservations, amendments, cancellations, and special requests.
• Maintain accurate guest profiles and reservation records.
• Provide guests with information regarding facilities, services, activities, and local attractions.
• Coordinate guest requests with housekeeping, maintenance, food and beverage, and other departments.
• Assist with arranging transfers, excursions, and special guest experiences.
• Process guest payments, invoices, and daily cash-ups.
• Ensure all guest accounts are accurate and up to date.
• Handle guest complaints and concerns promptly and professionally.
• Maintain a clean, organized, and welcoming reception area.
• Prepare daily arrival, departure, and occupancy reports.
• Monitor and manage reception stationery and office supplies.
• Ensure compliance with company policies, procedures, and service standards.
• Assist with administrative duties, filing, and record keeping.
• Promote lodge facilities and services to enhance the guest experience.
• Maintain confidentiality of guest and company information.
• Support the Front Office Manager with operational and administrative tasks.
• Work closely with all departments to ensure seamless guest service delivery.
• Ensure exceptional customer service standards are maintained at all times.
• Assist with shift handovers and communicate important operational information accurately.
• Perform any other reasonable duties required to support the efficient operation of the property.

Minimum Requirements:

• Grade 12 (Matric).
• Previous reception, front office, or hospitality experience advantageous.
• Computer literate with proficiency in Microsoft Office.
• Experience with reservation or property management systems advantageous.
• Excellent verbal and written communication skills in English.
• Valid driver's license advantageous.

Skills & Competencies:

• Exceptional customer service skills.
• Professional telephone etiquette.
• Strong administrative and organizational abilities.
• Excellent attention to detail.
• Ability to multitask and work under pressure.
• Problem-solving and conflict-resolution skills.
• Strong interpersonal and communication skills.
• Ability to work shifts, weekends, public holidays, and overtime when required.