Front Office Strategy & Revenue Manager

Durban University of Technology; South Africa; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Marriott International in Durban is seeking a Front Office Manager to lead front desk operations, supervise Bell/Door Staff, Switchboard and Guest Services, and ensure efficient check-in and check-out while maximizing financial performance.

You will coordinate with management to set goals, handle guest issues, train staff, and maintain high service standards across the property. The role emphasizes ongoing communication and alignment with business objectives at the Durban location.

Responsibilities

• Manages day-to-day operations of front office to ensure quality, standards and customer expectations.
• Oversees front desk staff, bell/door, switchboard and guest services to ensure efficient check-in/check-out.
• Ensures guest and employee satisfaction and contributes to financial performance of the department.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints and resolves conflicts to maintain service levels.
• Maintains open communication with staff to align with business objectives and performance expectations.
• Monitors impact of front office operations on property financial goals and strives to meet or exceed them.
• Leads and trains a front office team, maintaining trust and cooperation among colleagues.
• Provides exceptional customer service and empowers staff to do the same.
• Trains, supervises, and manages daily front desk operations and shift coverage.
• Ensures adherence to policies and standard operating procedures.

Job description

Marriott International in Durban is seeking a Front Office Manager to lead front desk operations, supervise Bell/Door Staff, Switchboard and Guest Services, and ensure efficient check-in and check-out while maximizing financial performance.

You will coordinate with management to set goals, handle guest issues, train staff, and maintain high service standards across the property. The role emphasizes ongoing communication and alignment with business objectives at the Durban location.