Front Office Service Ambassador (Receptionist)

eJobDesign; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality company in Stellenbosch is seeking a Front Office Service Ambassador to manage the entire guest experience from arrival to departure. This role requires excellent communication skills, a Matric Certificate, and preferably a hospitality-related Tertiary qualification, along with at least 2 years of experience in a similar position. Candidates must be computer literate and able to work various shifts. Adherence to ethical standards and strong client focus are essential.

Qualifications

• 2 years' experience as a Front Office Receptionist/Ambassador in the hospitality industry.
• Ability to work various shifts across multiple functions.
• Neat appearance and extensive product knowledge of the hotel and the city.

Responsibilities

• Oversee the entire guest journey from arrival to departure.
• Attend to face-to-face guest queries and take reservations.
• Maintain records and create a filing system.

Skills

Outstanding communication skills

Computer literacy in MS Office

Front office operation skills

Client-focused

Ability to perform under pressure

Education

Matric Certificate

Hospitality-related Tertiary Qualification

Tools

Opera cloud

Job description

People are the foundation of our business. Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

Front Office Service Ambassador (Receptionist)

Stellenbosch

Permanent Contract

As our Front Office Service Ambassador, you will oversee the entire guest journey from arrival at the front entrance through check‑in and room assignment, assisting guests during their stay, preparing guest accounts, handling payments, and assisting guests on departure, bidding them farewell. You will attend to face‑to‑face guest queries, take reservations, and answer phones. Part of your role will be maintaining records and creating and keeping a filing system, as it serves as the central point for information and assistance for guests. You will assist guests with check‑out and accept final payment for their room accounts, ensuring they have had a pleasant stay.

You have a Matric Certificate with a preferably Hospitality‑related Tertiary Qualification and 2 years' experience as a Front Office Receptionist/Ambassador in hospitality industry. Your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office, Opera cloud is essential. With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. You are required to have outstanding communication skills, a high level of accuracy, be devoted to quality, be able to perform under pressure, be client‑focused, and have social skills and integrity, which will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service and leadership ethic.

APPLICANTS

To apply, please Click the apply button.

Please apply by no later than close of business on 23 December 2025.

If you have not heard from us within 2 weeks after the closing date of this advert, please deem your application as unsuccessful.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.